Senior Service Desk Analyst

 

Recruiter:

Six Sense Consulting

Job Ref:

JHB000914/MS

Date posted:

Thursday, April 28, 2022

Location:

Johannesburg, South Africa

Salary:

R 450 000.00 CTC Annually


SUMMARY:
Opportunity available for a Senior Service Desk Analysts who will be responsible for the day to day ‘business as usual’ operational co-ordination of the team;
must have excellent customer care and communication skills as you will be dealing with all levels of customers within company.

JOB DESCRIPTION:

SKILLS & CRITERIA:
Qualification
  • A relevant IT qualification (A+, N+, MCSE or a combination thereof).
  • Microsoft Office Specialist (MOS) Master 2010 Certified
  • Will hold an ITIL qualification and quantifiable experience in all aspects of service delivery.
  • Microsoft Windows 10 
  • Microsoft Office 2016 and Microsoft 0365 
  • Microsoft end Point Manager admin centre  (or other Management solutions)
  • Apple and Android products (Tablets/Phones)
  • Printing solutions (desktop and MFD)
  • Active Directory and Exchange
  • Mimecast email management
  • SCCM (reporting, collection management, log analysis)
  • Worksite DMS (or other Document Management Systems)
  • Expert, CMS, Interaction
  • Encryption software
  • Video conferencing (Polycom or Tandberg)
  • Intermediate experience in networking
Experience
  • Personally resilient to manage demanding customers at all levels, highly customer service focused with excellent communication and negotiation skills with strong analytical, planning, and process implementation skills with a passion for quality
  • Experience of working collaboratively with others to achieve success 
  • Experience of working at both 1st/2nd line in a busy professional services environment, supporting 500+ customers.
  • Should have 5 years’ experience working in a managed services or similar IT environment and possess a high level of customer service, technical skills and multi-tasking
  • Logging and updating all queries within the ticket logging system for tracking and audit purposes, in line with set procedures;
  • Facilitate repairs of faulty equipment;
  • Setup IT equipment required for boardroom meetings, video conferences and external client meetings where required;
  • Managing, owning and being responsible for all IT first/second line support issues for customers;

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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