SUMMARY:
This is a senior role with strong operational requirements reporting directly to the head of Retail South Africa
POSITION INFO:
Senior Retail Manager – FMCG- Cape Town-
This is a senior role with strong operational requirements reporting directly to the head of Retail South Africa
To, implement and manage all aspects of operations for the portfolio of the Company Stores. Build a dynamic culture of ambassadors who deliver a world class customer experience, whilst achieving operational efficiencies and profitability. Ensure operational excellence in people management, recruitment, retention & succession planning, training & development, hygiene & food safety, WH&S, and achievement of budgets and sales targets.
Key Responsibilities
Effective Leadership
- Build a dynamic culture of high performance and excellence through effectively managing, developing, inspiring and challenging teams to achieve goals
Operational Efficiency and Profitability
- Maintain a sales driven culture and support teams in delivering sales targets and business growth
- Provide tools and support to Store Managers in achieving operational efficiency through effective rostering and achievement of labor and shrinkage budgets
- Manage business expenses by operating within budgeted OPEX and reviewing costs to the business to identify areas for improvement
Hygiene and Food Safety
- Ensure that all products sold in the Stores reflect the quality standards
- Ensure OHASA standards are strictly observed to standards
- Prepare for, and provide actions to internal audits to ensure compliance
Training & development
- Actively assess training and development needs of direct reports
- Prepare and deliver on training plans for direct reports
- Oversee training and development Store teams, encouraging talent pipeline
- Manage and oversee the Talent Management Program
- Develop a long-term training strategy and plan implementation for new and existing employees.
People and Performance Management
- Manage and advise on people management to build a culture of high performance
- Prepare monthly people reviews for succession planning
- Oversee and advise on recruitment and selection of regional team members
- Develop a sound working knowledge of the Labor Law governing employees’ employment ensuring compliance
Administration
- Undertake regular on-site visits to all Stores.
- Conduct internal audits and prepare reports and action plans to ensure compliance and improvements
- Create documents and templates to support administration functions and controls
- Work closely with the Head of Retail to ensure the best possible role-out of the marketing plan in stores for both seasonal and core products.
Incentive Program
- Develop and implement incentive programs for all Store employees and measure effectiveness.
- Analyze daily sales figures for retail stores and compare to forecasted figures. Provide sales information to staff and utilize in incentive programs.
- Participate in setting of targets & contribute to action plan to achieve these targets.
- Analyze the complete stock control/inventory management system in order to minimize stock wastage and discrepancies. Provide monthly report on stock discrepancies.
Workplace Health & Safety
- Ensure compliance to OHASA in all Studios and Stores
- Ensure notice boards are up-to-date with evacuation procedures
- Ensure that all first aid kits are fully stocked and not expired
- Ensure that all staff are trained and operate within all OHASA policies, procedures and responsibilities
- Ensure OHASA standards are strictly observed
- Oversee return to work programs for workers compensation cases
- Maintain safe work areas through leadership and education in Stores
Please submit CV + Salary Requirements + Recent Picture to Noelle on <--------Please upload your CV here-------- OR Marlene on <--------Please upload your CV here--------
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