Senior RPA Process Engineer

SUMMARY:
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POSITION INFO:

Role purpose:

• Develop best practices, routines and innovative solutions to improve levels of digitisation and quality of output
• Facilitate the automation of respective environment(s). Play a change agent role to communicate to stakeholders.
• Have clear understanding of
  • end-to-end processes assessment,
  • ability to articulate inefficiencies in the system
  • re-engineer and radically simply processes
  • identify opportunities for digitisation using various technologies, which include, but not limited to Robotics Process Automation, Natural Language Understanding , Optical Character Recognition etc
• Understand customer experience and data insights to inform value ads in the process.
• Responsible for identifying processes that result in improving operating efficiency, and reducing costs.
• Prepare written documentation of end-to-end journeys and sub processes.
• Must be able to manage multiple end-to-end processes
• Build quality business case for digitisation

Key accountabilities and decision ownership:

• Create end-to-end map in visual representations of the process a customer or prospect goes through to achieve a goal within our company.
• Create business process maps of the activities involved in defining what a business entity does, who is responsible, to what standard a business process should be completed, and how the success of a business process can be determined.
• Mapping of as-is versus to-be processes.
• Compiling technical reports
• Managing the conceptual process design
• Hosting process presentations to stakeholders
• Coordinating and leading the process design workshops with cross functional business units
• Participate in design, development, deployment, testing and configuration of the demos of automated processes.

Responsibility:

• Map end-to-end journeys
• Developing, configuring and optimizing automation processes from inception through to deployment
• Assess processes, take measurements and interpret data
• Design, run, test and upgrade processes
• Develop best practices, routines and innovative solutions to improve customer experience
• Perform process simulations
• Perform risk assessments
• Provide process documentation
• Quantify business benefits linked to digitisation
• Perform post-implementation review

Skills:

• Basic know how of infrastructure topologies.
• In-depth knowledge of business process modelling with exposure to business processes modelling.
• Ability to run design-thinking workshop for process re- engineering and process optimization.
• Process development.
• Ability to build business case for digitisation

Key performance indicators:

• Cost Reduction
• Revenue Growth
• Improve NPS

Core competencies, Specialized/Technical Knowledge or Required Skills. Your background should include:

• Post Graduate Bachelor’s Degree in Commerce or Information Technology; Engineering degrees will be considered with demonstrated Process Engineering experience.
• 5-7 years’ experience performing process improvements, with a strong preference for candidates with automation and consultancy industry experience.
• Min 2 years of RPA hands on experience.
• At least 5 to 7 end-to-end implementations.
• Strong interpersonal and communication skills are required.
• Ability to influence and get stakeholder buy-in
• Analytical thinker with interpersonal skills

 

 

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