Senior Programme Manager – Johannesburg

Recruiter:

Career Circuit

Job Ref:

Senior Programme Man..

Date posted:

Thursday, May 12, 2022

Location:

Johannesburg, South Africa

Salary:

Market Related

SUMMARY:
Senior Programme Manager – Johannesburg

JOB DESCRIPTION:

The Senior Programme Manager will be responsible for preparing student reports and evaluating academic and student-related processes and operations. He/she will respond to requests for information as needed, and perform other duties as assigned. The Senior Programme Manager will be responsible for managing a minimum of 350 learners, at commencement of employment, which number shall be subject to an increase.

Key Performance Areas and Indicators: (all duties to be discussed in detail @ interview)

ØData Integrity:

ØEvaluates and interprets academic and student related policies, procedures, and rules.

ØFinal accountability for ensuring correct and complete project data prior to embarking on final reporting.

ØResponsible for coordinating activities between departments to achieve overall project success. Etc.

ØPortfolio of Evidence:

ØEvidence of correct project data i.e. spreadsheet, trackers and project files.

ØTangible feedback from departmental managers.

ØPrinted report indicating all data integrated accurately.

ØCustomer Services:

ØIdentifying and assessing client needs to achieve satisfaction.

ØPreparing customized product or service reports.

ØFollowing communication procedures, guidelines and policies.

ØBuilding sustainable relationships of trust through open and interactive communication.

ØKeeping records of customer interactions, processing customer accounts and filing.

ØReports indicating correct customer information.

ØNumber of complaints by customers or compliments documented.

ØAnalysis of customer interactions.

ØAcademic Process:

ØTakes care of the entire operational value chain (i.e. all operational processes) from handover from Sales to handover to Audit, for the relevant learner capacity number.

ØQuery Resolution: to be discussed in detail @ interview.

ØResponsible for the timely and effective resolution of all types of queries relating to the project, raised by both internal staff and also by our external business partners.

ØNew Project Reporting: to be discussed in detail @ interview.

ØAssuming responsibility for implementing the academic process for new project take-ons.

ØValue-adding initiatives: to be discussed in detail @ interview.

ØIdentifying opportunities which can add value to our business partners in unique and creative ways with the purpose of becoming trusted business partners.

ØSuccession Planning:

ØIdentify current and future needs based on strategic planning and company vision.

ØFind critical roles and identify incumbents’ profiles.

ØPlan and conduct gap analysis.

ØRe-evaluate.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Senior Manager: Programme Management
Location: Johannesburg
Salary: Monthly
Psybergate is an IT company that builds bespoke software solutions and provides highly skilled resources to its clients.We are looking for a senior manager: programme Management to join our financial services client based in Sandton for a 6-months contract role.
17 days ago

Solutions Architech
Location: Johannesburg
Salary: Hourly
Our client is a firm believer in technical innovation, to help them guarantee exceptional client service and leading-edge financial solutions. Their growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help our drive their success into the future, we are looking for an experienced Solution Architect, PBB SA...
1 day ago

Technical Programme Manager - Contract
Location: Rosebank
Salary: R850 - 950 per hour
Technical Program manager - Contract
3 days ago

Professional Quantity Surveyor
Location: Centurion
Salary:
4 days ago

Internal Audit Manager
Location: Johannesburg
Salary: 1000000 Annually
Are you on the lookout for an exciting career move and contemplating stepping into the role of Internal Audit manager?
18 days ago

Tertiary Education Consultant
Location: Boksburg
Salary:
18 days ago

Programme Manager
Location: Midrand
Salary: Market related
programme manager
19 days ago

Head of Safety, Health and Environment (SHE)
Location: Johannesburg
Salary:
24 days ago

Manager, Civil & Structural Engineering Projects
Location: Rosebank
Salary:
The manager, Civil & Structural Engineering will be accountable for ensuring that all standard checks for designs for site audit, BTS sites and upgrade sites have passed and are in line with necessary specification and standards. You will ensure we develop designs that can be built efficiently and safely and then ensure the works can be built right first time. Responsibilities within this...
28 days ago

Head of Division
Location: Johannesburg
Salary: Negotiable
Head of Division
Today

Senior Programme Manager – Johannesburg

Similar jobs you might be interested in:

Create a free job alert for Senior Programme Manager – Johannesburg in Johannesburg

Jobseekers

Recruiter

General