SUMMARY:
To ensure the development, execution and continuous refinement of multi-channel customer relationship management through the development of national/provincial and local government and public entities specific programmes, road maps and strategies focused on business development, as well as the loyalty and retention of company's customers and achieving increased levels of customer satisfaction and ultimately revenue and profitability.
POSITION INFO:
JOB DESCRIPTION
- Manage and drive portfolio of customers in the province to determine and assess existing customers’ needs with the desired ICT requirements profile provincial customer in order to provide effective solution approach to deliver within existing contractual constraints, policies and company commercial service catalogue.
- In collaboration with service owners, including senior management and key stakeholders, coordination of service/product delivery and solutions for each provincial customer.
- Build, manage and maintain strategic relationships with Government Departments including delivery partners (i.e. company service owners) to continuously sustain the company business.
- Perform analysis on provincial needs and requirements in collaboration with Business Development team and other internal and external key stakeholders.
JOB REQUIREMENTS
Qualifications and Experience
Minimum: Bachelor Degree in Information Technology OR Computer Science OR Bachelor Degree in Commerce OR Business Administration OR Economics / B. Tech (NQF 7).
Certification in TOGAF, COBIT, ITIL, or other IT related is an added advantage
Experience: 8-10 years professional experience, including, * at least 2 years’ experience in ICT advisory services. At least 5 years’ experience in business development and ICT Sales, preferably in public sector.
At least 4 years’ experience in a manager/senior manager role in a similar industry.
Technical Competencies Description
Knowledge of: Business of Government; Customer service management; Customer relationship management; Government Information Management; Business Development (management of pipeline, forecasts, key account management); ICT Governance; High level knowledge of TOGAF, ITIL, COBIT; ICT solutions and services; Good understanding of contracts and management thereof, Strategic Planning; Strategic Selling.
Technical Competencies: Business Analysis, Business Development, Customer Advocacy Management (Consultancy), Customer Relationship Management, IT Project Management, IT Service Management, IT Risk Management.
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