Senior Manager

Recruiter:

Dalitso

Job Ref:

841620800

Date posted:

Wednesday, September 22, 2021

Location:

Mafeking, South Africa

SUMMARY:
-

POSITION INFO:

To ensure the development, execution, and continuous refinement of multi-channel customer relationship management through the development of national/provincial and local government and public entities specific programmes, road maps and strategies focused on business development, as well as the loyalty and retention of customers and achieving increased levels of customer satisfaction and ultimately revenue and profitability.

Key Performance Areas:

Ensure that the team keeps abreast of the latest industry developments and appropriate technologies for knowledge management to ensure innovation and improved productivity.
Build, manage and maintain strategic relationships with the departments including delivery partners to continuously sustain the business.
Financial, business management and human capital management.
Perform analysis on provincial needs and requirements in collaboration with Business Development team and other internal and external key stakeholders.
Perform SLA management, monitoring and review.
Manage and drive portfolio of customers in the province to determine and assess existing customers’ needs with the desired ICT requirements profile provincial customer to provide effective solution approach to deliver within existing contractual constraints, policies, and commercial service catalogue.

Minimum Requirements:

Bachelor’s Degree in Information Technology or Computer Science, B. Com: Business Administration or Economics / B. Tech (NQF 7).
Certification in TOGAF, COBIT, ITIL, or other IT related is an added advantage
8 -10 years professional experience including 2 years’ experience in ICT advisory services.
At least 5 years’ experience in business development and ICT Sales, preferably in public sector.
At least 4 years’ experience in a manager/senior manager role in a similar industry.
Knowledge of: Business of Government; Customer service management; Customer relationship management
- Government Information Management
- Business Development (management of pipeline, forecasts, key account management)
- ICT Governance
- High level knowledge of TOGAF, ITIL, COBIT, ICT solutions and services
- Good understanding of contracts and management thereof
- Strategic Planning and Selling.

Technical Competencies:

IT Project Management, Service Management, and IT Risk Management
Business Analysis and Development
Customer Advocacy Management (Consultancy)
Customer Relationship Management

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Senior Manager Financial Operations
Location: Johannesburg
Salary:
This role forms part of the Office of the CFO – Finance Operations & Procurement Team. You would be required to provide financial information to ensure that the group makes well informed decisions for better business performance (profitability and sustainability). Key stakeholders with whom the role will engage are:Cost Centre managersProduct managersCustomers and SuppliersLendersSe...
1 day ago

Senior Manager- Service Management
Location: Johannesburg
Salary:
The senior manager: Enterprise Client Service (Service Management) provides professional leadership and coordination for an integrated service delivery and service recovery function for Enterprise customers in line with organization’s Enterprise strategy. The incumbent manages Service Relationship and service delivery, driving persistent focus on the Client, supporting Top 100 High Value Cus...
5 days ago

Senior Manager: Supplier Contract Management
Location: Pretoria
Salary:
Responsible for Tactical/Operational and or Strategic Supplier relationship management. Including amongst others managing relationships between business (tactical/operational and strategic units) and suppliers as well as supplier performance. Ensuring that suppliers deliver against contractual SLAs and requirements of business units in achieving objectives. Managing escalations/disputes between Su...
8 days ago

Senior Manager Supplier Contract Management
Location: Pretoria
Salary:
8 days ago

Senior Manager: Supplier Contract Manager
Location: Johannesburg
Salary:
Responsible for Tactical/Operational and or Strategic Supplier relationship management. Including amongst others managing relationships betweenbusiness (tactical/operational and strategic units) and suppliers as well as supplier performance. Ensuring that suppliers deliver againstcontractual SLAs and requirements of business units in achieving objectives. Managing escalations/disputes between Supp...
9 days ago

Senior Manager of Accounts Payable
Location: Cape Town
Salary:
Have you headed up an accounts payable department? Are you well-seasoned in the art of accounts payable? If so apply today to work for one of the world's most well-known companies.
9 days ago

Senior Manager Order to Cash
Location: Cape Town
Salary:
A global services conglomerate seeks to employ an experienced and strategic Order to Cash Head to join their dynamic finance team based in Cape Town CBD.
10 days ago

Senior Manager Procure to Pay
Location: Cape Town
Salary:
A global services conglomerate seeks to employ an experienced and strategic Procure to Pay Head to join their dynamic finance team based in Cape Town, CBD.
10 days ago

Senior Manager/Dealer - Treasury
Location: Johannesburg
Salary:
11 days ago

Senior Manager: Programme Management
Location: Johannesburg
Salary: Monthly
Psybergate is an IT company that builds bespoke software solutions and provides highly skilled resources to its clients.We are looking for a senior manager: Programme Management to join our financial services client based in Sandton for a 6-months contract role.
12 days ago

Senior Manager

Similar jobs you might be interested in:

Create a free job alert for Senior Manager in Mafeking

Jobseekers

Recruiter

General