Senior IT Technical Systems Engineer

 

Recruiter:

Immploy

Job Ref:

WS_502513829024

Date posted:

Thursday, December 29, 2022

Location:

Johannesburg, South Africa

Salary:

Cost To Company


SUMMARY:
A leading Private Medical Group has a vacancy for a Senior IT Technical Systems Engineer (ACI preferred Candidates) in Gauteng.

JOB DESCRIPTION:

SUMMARY OF ROLE

  • The Senior IT Technical Systems Engineer is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware, software and related on premises / cloud infrastructure.
  • This individual participates in technical research and development to enable continuing innovation within all spectrums of IT infrastructure. This individual ensures that system hardware, operating systems, software / firmware code upgrades, and related procedures adhere to organizational policies and methodologies.
  • This individual will assist project teams with technical issues in the Initiation and Planning phases of our standard Project Management Methodology.
  • These activities include the definition of needs, benefits, and technical strategy; research & development within the project life-cycle; technical analysis and design; and support of operations staff in executing, testing and rolling-out the solutions.
  • Participation on projects is focused on smoothing the transition of projects from development staff to production staff by performing
  • operations activities within the project life cycle.
  • This individual is accountable for the following Windows Systems including but not limited to:
    • Microsoft Exchange
    • Active Directory
    • File Services
    • FTP
    • SCCM
    • WSUS
    • DNS
    • DHCP
    • Windows Server Operating Systems
    • IBM server hardware
    • Hyper-V
    • Microsoft cloud infrastructure
    • Office 365 administration.

 

KEY WORK OUTPUT AND ACCOUNTABILITIES

Engineering and Provisioning

  • Engineering of system related solutions for various project and operational needs.
  • Administer Office 365 backend related functions for all the Group's employees
  • Administer Microsoft Azure IaaS and networking components
  • Assist with AD and Exchange DR testing on a bi-annual basis
  • Document all testing related on DR activities and new deployments.
  • Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
  • Develop and maintain installation and configuration procedures.
  • Contribute to and maintain system standards.
  • Research and recommend innovative, and where possible automated approaches for system administration tasks.
  • Identify approaches that leverage our resources and provide economies of scale.
  • Identify ways of automating tasks in the server environment.


Operations and Support

  • Perform daily system monitoring in Solarwinds and ensure that all alerts are attended to and remediated accordingly.
  • Verify the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.
  • Perform regular security monitoring to identify any possible intrusions.
  • Perform standby duties as and when requested.
  • Attend to any open calls after hours while on standby in a particular week.
  • Create, change, and delete user accounts, mailboxes and groups as per requests.
  • Provide Tier III/other support per request from various departments and business units.
  • Investigate and troubleshoot issues.
  • Repair and recover from hardware or software failures.
  • Coordinate and communicate with impacted business units and/or departments.
  • Work closely with the security teams to remediate any vulnerabilities detected on any server operating systems.
  • Work closely with senior architects in the team and assist where required.
  • Overtime duties will be performed as and when required.
  • Travel may be required as part of your job function.


Maintenance

  • Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities.
  • Configure / add new services as necessary.
  • This is to be done according to the Group's patch schedules and roster.
  • Upgrade and configure system software that supports the Group's infrastructure or applications as per project or operational needs.
  • Maintain operational, configuration, or other procedures.
  • Perform periodic performance reporting to support capacity planning and remediation thereof.
  • Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
  • Maintain data centre environmental and monitoring equipment.


General

  • Interfaces with Information Management Team and IT desktop support team to define and create infrastructure services and solutions in line with business requirements
  • Interface with 3rd party vendors to ensure operations conform to best practice and industry standards.
  • Perform operations as part of the technical Infrastructure team
  • Mentor and involve junior team members and provide in house training as required.
  • Develop "personal development plan". Short, medium and long Term.
  • Manage personal KPI's in accordance with company policy and performance management guidelines.
  • Ensure that the infrastructure team meets the agreed incident, problem and service level agreements.
  • Adhere to team plans for Projects as required, manage own deliverables and timeframes to ensure that the team deliver to committed tasks and projects deadlines.
  • Ensure that the required modifications are made to designs, configurations and architecture of existing infrastructure to ensure optimum use of all hardware and software resources.
  • Conduct regular reviews and revisions of the Capacity Plan, in line with the organisation’s business planning cycle, identifying current usage and forecast requirements during the period covered by the plan
  • Proactively improving service availability wherever possible, and optimising the availability of the IT Infrastructure to deliver cost-effective improvements that deliver tangible benefits to the business.
  • Research knowledge of future demand for IT services and predict the effects of demand on performance service levels.
  • Provide direction for future capacity requirements based on business plans, usage trends, sizing of new services, etc.

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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