Senior Human Resources Officer ( CALL CENTRE ) – Johannesburg

SUMMARY:
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POSITION INFO:

Our client, a well-established legal insurance company / call center, is looking for a Senior Human Resources Officer to join their dynamic team in Johannesburg (Houghton). Candidates with the relevant experience (as detailed below) AND having previously worked in a call center environment / business should apply for this awesome career opportunity.  

Education and Experience

• A minimum of 3-5 years proven experience within the Recruitment field in e.g. a professional and international search & selection agency or within a corporate recruitment environment
• Preference will be given to candidates from a Call Centre environment
• Previous experience with candidate head hunting, active candidate research and networking to find suitable individuals.
• A solid understanding and experience in recruiting complex specialized diverse functional roles (from Product, Actuarial Sciences, IT, Sales and Financial roles)
• 3+ years’ experience in an HR environment
• Degree in HR or related qualifications

Working knowledge of HR:

• Legal And Regulatory Requirements
• Policies, Procedures, And Standards
• Trends And Directions

Responsibilities:

Recruitment

Responsible to plan and manage the end-to-end business talent acquisition process, including but not limited to:

• Advertising
• Screening
• Interviewing
• Preparation Of Offer Letters
• Conducting Integrity Checks
• Administering all recruitment and on boarding and offboarding tasks as needed to ensure that new employees have a high touch onboarding experience
• Partner closely with the hiring managers to ensure that the recruiting process moves efficiently, and that the organization is effectively identifying and hiring the talent the business needs to achieve its’ goals
• Contribute to the creation of a ready pipeline of quality candidates to fill future openings as quickly and efficiently as possible
• Communicating with candidates to provide status updates on their employment consideration
• Ensuring we have well written and professional job profiles.
• Setting up job evaluations when necessary
• Tracking and reporting on recruitment progress

Generalist HR

• Stay up to date on any external changes in that may impact the business (e.g.: laws and trends)
• Assist with employee disciplinary actions
• Work with internal and external counsels on employee related legal matters
• Administer and ensure employee performance evaluations are performed and completed
• Provide policy interpretation and ensure accurate and consistent application of all company policies and procedures comply with Labour law

Talent Management and Development

• Responsible for all promotion admin – job profile, motivation form, assessment
• Providing a support function for Managers in career development and counselling
• Supporting the salary benchmarking process to ensure we are keeping up to date with market trends

Call center exposure is essential

NB! This job is now closed. You can apply for other jobs by uploading your CV.