Senior Customer Support Agent - Johannesburg Gauteng

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POSITION INFO:

Senior Customer Service Agent – Johannesburg

Salary: R17-18K Per Month   

Complement Recruitment are recruiting for a Senior Customer Services Agent to be based in Meadowdale, Johannesburg, Gauteng to assist and support the Sales Team. This is a permanent position reporting to the Branch Manager.

Purpose of Position:

The Customer service agent will supply a support role to the sales team and process customers’ requests at a timely, professional and meticulous manner. Experience working in a fast-paced high-pressure environment essential. Team player, with accountable temperament and advanced clerical and computer skills.

Minimum Requirements:

• Grade 12; Related Tertiary Certification
• 3 Years experience in a similar junior supervisory role, full ownership, efficient and self driven
• Own transport to Meadowdale
• Proven work experience in customer services
  • Advanced Computer skills (processing, data capturing, reporting on spreadsheets and software)
  • Excellent verbal and written communication
  • Accountable as a team member, current staff supervision experience advantageous

Duties:

• Operational / Management - General Sales administration
• Order processing, Accurate reports, Accurate processing of orders
• Timeous turnaround time
• Financial / Management - Correct use of price file          
• Accurate release dates of price lists
• Compliance + Risk Management
• Incorrect detailing of products and services
• Process Quality / procedures
• Comply with standard operating procedures      
• Stakeholders - Customer queries, Customer feedback, Agencies
• People, leadership / Management, Inter-departmental relationships, Sales Department  

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Please Note: Companies may expire jobs at their own discretion. Should you not meet the minimum requirements or hear from us within 3 weeks, please consider your application unsuccessful.

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