Senior Customer Service Representative

Recruiter:

Finhr Recruitment

Job Ref:

Senior Customer Serv..

Date posted:

Tuesday, July 27, 2021

Location:

Johannesburg, South Africa

Salary:

R0

SUMMARY:
Senior Customer Service Representative

POSITION INFO:

• A minimum of 7 -8 years with proven customer service, planning and administration experience within a multi-national and industrial sales environment.

• Extensive knowledge of IT systems including DOH, COH, DWM and Syspro.

• Extensive knowledge of SKF and Lincoln Products.

• Knowledge of customer service principles and practices.

• A sound knowledge of the management of high-level engineering projects to OEM customers and exports.

• A systematic, logical, analytical approach to problem solving and decision making with no risk to the business.

• Ability to present findings and recommendations to sales, management via reports and presentations.

• Act with tact and discretion in dealing with people.

• Ability to communicate and manage difficult situations with sales, warehouse, and the management team.

• Involved in strategic planning aligned to business targets

• Ability to work with the management team, finance team, SKF Suppliers, Group Demand Chain, Warehouse and Distribution (Global and Local Level.)

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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