SUMMARY:
Our client is looking for a experienced and professional Manager to Manage the security of the estate and all the suppliers and SLAs.
POSITION INFO:
To ensure the overall safety and security of an integrated resort consisting of residential communities and hospitality aspects such as hotels and short-term rentals. This will be achieved through the compliance with the relevant regulations and rules; effective utilisation of the necessary safety and security equipment; efficient deployment of contracted service providers in accordance with agreed Service level Agreements (SLA’s)
Responsible to direct the administration and operations of all security components to attain its goals and objectives in accordance with the policies of the Estate and in accordance with the security industry requirements and guidelines by managing all contractual and other service providers and ensuring that they deliver in terms of their SLA’s
Duties and responsibilities will include, but not limited to, the following:
1 SLA Management
- Sources and vets the credentials of potential security service providers for four key sections – (Access Control and Guarding; Control Room; Technical equipment; back-up Generators)
- Ensures that Security procedures and implementation thereof is up to standard between all stakeholders
- Recommends preferred service providers to Board for approval
- Sources and manages service delivery from approved contracted service providers
- Monitors and controls service providers to ensure service delivery in accordance with SLA’s
- Reviews and verifies monthly payments to security service providers and submits for approval and release by Finance
- Ensures adherence to all requirements and expectations in line with the SLA
- Manages and maintains the penalty schedule which includes imposing penalties when necessary and ensuring that the schedule is kept up to date
- Maintains a professional working relationship with the service provider
- Conducts regular meetings to identify areas of improvement or to highlight areas of non-compliance to ensure it is managed proactively
- Ensures contingencies are in place iro staff and turnaround times relating to spares
- Conducts regular deliverable inspections and highlight areas for additional training
- Ensures all equipment requirements as set out in the SLA are adhered to ensuring that job functioning is at its optimum
- Liaises with stakeholders on issues related to rules and regulations
- Monitors access control, fence, equipment and stock integrity
- Monitors the maintenance and safeguarding of all security related equipment
- Ensures that the Estate (both internal and external) is maintained to the required standards prescribed by the company
- Manage the performance of and all HR related matters pertaining to permanent staff members in the security department
- Creates a culture of continuous improvement, based on performance monitoring, strategic planning and risk awareness
- Oversees the security functions, including physical security and safety of employees, facilities, and assets
- Analyses and evaluates security operations to identify risks or opportunities for improvements
2 Investigation of all security related incidents
- Records all security incidents referred
- Prepares reports and presentations on internal investigations, losses, or violations of regulations policies and procedures and security monthly statistics and present same
- Identifies, investigates, and resolves security breaches
- Assists in emergency management and contingency planning
- To be on call for emergency security related incidents
- Ensures a safe and secure Estate with minimum security incidents
- Acts as an interface between security and the members on security and risk related issues
- Conducts a thorough investigation into all security incidents referred
- Compiles incident reports
- Communicates incidents to the Estate management and manages feedback thereafter
- Identifies and implements improved protocols, processes and procedures arising from the investigations
- Initiates appropriate remedial action
- Ensures the imposition of penalties per rules and regulations
3 Ensuring compliance with statutory regulations and requirements
- Drafts an annual security budget including expenses and capex – for inclusion with the GM budget for approval by the HOA Board
- Submits the proposed budget to the GM for referral to the HOA Board for approval
- Manages expenditure within the agreed budget parameters
- Obtains approval of the GM or the Board for any expenditure outside of the budget parameters set by the GM or the compnay Board
- Confirms that contractors and potential contractors comply fully with all statutory regulations and requirements in terms of the OHS Act
- Liaises with PSIRA (The Private Security Industry Regulatory Authority)
- Budget preparation and development for security operations and manage the budgets
4 Data base Maintenance and Management
- Ensures that an up-to-date data base is in place with the contact information for all members, tenants and contractors
- Monitors and reports on any unusual activities on all access groupings
5 Report Preparation and Submission
- Attends all relevant committee meetings and ensures that accurate minutes are recorded
- Submits the necessary security reports for inclusion in the GM Report to the the company Board
- Provides input to the annual budgets in respect of planned developments, projects, maintenance and repairs
- Compiles monthly and annual management reports – Operational and financial (in relation to the budget)
- Compiles the financial expense budget for security and Soft Services for the Estate
- Holds regular meetings (formal and informal) with the respective security officers and the supervisors, and the review of operational security systems and controls
- Implements weekly/bi-weekly and monthly security meetings ensuring that all the relevant stakeholders are communicating, and items are resolved and tended to
- Attends meetings and present at Senior Management and Board Level
6 Ensure daily checks and conducts audits (Both guarding and technical)
- Ensures the enforcement of all the company rules with regard to Security and Risk control
- Manages any physical upgrade of Security equipment, fence-line and guarding aspect and the monthly monitoring thereof as well as renewals on maintenance contracts, in relation to security and risk matters
- Manages the daily entry and exit of all staff members, private workers and contractors, through the security system and ensure that the Estate is cleared daily of staff at the end of the workday
- Develops and monitors ongoing effective security measures to ensure that the company rules are being enforced as they relate to the security aspects of the Estate
- Manages the Alarm Monitoring and Armed Response Company, through conducting periodic alarm checks to ensure security’s alertness
- Manages the Control Room operations and any third-party security contract
- Ensures that risks are minimised and addressed by understanding the insurance profile of the Estate
- Leads investigations into any incident in the Estate
- Setting up, managing, training and reviewing the disaster management plan for the Estate. This should include practice sessions
- Communicates security status, updates, and actual or potential problems, using established protocols, ensuring that Management are kept abreast at all times
- Ensures disaster management tools, procedures and awareness to respond is addressed in a pro-active manner
- Undertakes after hours and normal hours audits and Estate visits to ensure compliance with the security plan
- Such other duties as may be laid down from time to time by the General Manager or in his absence, his duly appointed deputy
- Undertakes a yearly risk to threat review of the Estate and report such to the General Manager
7 Liaison with local emergency authorities
- Maintains close relations with local authorities including the SAPS, Fire and Ambulance authorities
- Maintains an updated emergency contact list for all services
- Liaises with the Neighbourhood Watch and Local Police Forums on behalf of the company, through co-ordinating and attending their regular meetings
8 SOP Management
- Drafts new standard operating procedures (SOP’s)
- Identifies areas of recommended change or redraft on site Job Descriptions
- Identifies inefficiencies and recommends amendments to existing SOP’s
- Ensures complete SOP Compliance
- Assists in strategically amending current SOP’s; in line with joint security operations for all three entities
- Strategize for constant improvement in line with Security objectives and amend SOP’s in line with same
- Assesses emergency procedures and present recommendations for change, and after consultation re-draft accordingly
- Trains subordinate security professionals or other organization members in SOP’s, security rules and procedures
- Assesses SOP’s regularly to ensure complete adherence and compliance
9 System Management
- Control Room & Gate house Management
- Fence Line Management
- Online OB Management
- Access Control System Management
- Visitor Management Systems
- Guard Patrol Monitoring Systems
Competencies/Knowledge, Skills and Attitudes:
- Good interpersonal skills
- Strong investigation and problem-solving skills
- Basic IT skills – MS desktop programmes. (e.g. MS Word, Excel)
- Negotiation skills
- Strong communication skills
- Ability to interpret and implement strategic direction
- Ability to work independently across both manpower and electronic sectors of the security portfolio
- Must have technical knowledge
- Organized, structured and disciplined individual
- Assertive driver personality
- Strong attention to detail
- Team player
Personal Attributes Required for the Job
Values compliance with rules and regulations
- Good initiative and forward-thinking
- Ability to be flexible and handle frequent change
- Ability to handle stressful situations and workload
Specific Requirements for this Job
- On call as needs arise
- Emphasis is on monitoring, controlling and enforcing
- Experience in working with committees
- Professionalism and diplomacy
NB! This job is now closed. You can apply for other jobs by uploading your CV.
