SUMMARY:
A stunning Vineyard is looking for a SEASONAL RECEPTIONIST/ SWITCHBOARD OPERATOR
POSITION INFO:
This estate offers guests a curated blend of gourmet cuisine, fine wines, and artistic immersion within a serene natural landscape. It's a setting where excellence in service reflects the beauty of the environment.
Candidate Requirements:
- Minimum Grade 12; hospitality certification advantageous
- Prior experience (1–2 years) in front-of-house or similar roles
- Excellent telephone etiquette and a high level of customer service orientation
- Fluent English communication, both written and verbal
- Team player with solid computer literacy (Word, Excel, Outlook)
- Outstanding organizational skills and attention to detail
- Flexibility to work during evenings, public holidays, and weekends
- Ability to engage comfortably with discerning clientele
- Well-groomed presentation and a warm, enthusiastic demeanour
Candidate Responsibilities:
- Extend warm, sincere greetings and farewells to guests at reception
- Provide detailed information about on-site experiences and facilities
- Conduct guided tours across the estate’s signature spaces
- Manage all inbound calls via the switchboard with professionalism
- Direct calls and queries to relevant departments or contacts
- Maintain updated booking and reservation records in collaboration with Security
- Assist in compiling and circulating internal communications
- Manage updates to electronic contact directories
- Facilitate the transfer of dining bookings to the appropriate team
- Log and escalate guest concerns to management
- Ensure proper handover of lost property to designated security staff
