Sandton, Johannesburg: DEBT COUNSELLING CONSULTANT

SUMMARY:
Sandton, Johannesburg: DEBT COUNSELLING CONSULTANT

POSITION INFO:

Sandton, Johannesburg: DEBT COUNSELLING CONSULTANT

Minimum Requirements:

-Well presented and professional

-Fully bilingual in English and one other local official South African language (Full proficiency in English required – speak, read and write)

-Matric / Grade 12

-Minimum 1 year Debt Counselling working experience a must (Not Debt Collection experience)

-Experience in dealing with consumers and Credit Providers a must

-Must have a good understanding of the FAQs relating to the Debt Review process

-Good working knowledge of MS Excel and e-mail (Maximus proficiency advantageous)

-Ability to work within SLA’s and towards deadlines

-Clear criminal and credit records

-Strong people and communication skills

-Consumer focus, service orientated, detail oriented with the ability to multi-task

-High levels of stress tolerance and resilience

-Energetic, extroverted, confident, and driven personality

-Strong interpersonal and emotional intelligence skills

-Target driven and strong sales ability

-Active listening skills with the ability to communicate effectively both verbally and in writing

-Self-motivated, results driven and achievement orientated, persuasive and persistent

-Ability to work unsupervised

-Stable employment record a must (no job hoppers, no unreasonable gaps in employment record, long term employment at previous employers etc.)

-Contactable References a must

-Company is situated approximately 1 block from the Sandton Gautrain station (Walking distance)

Duties:

-Debt Counselling duties for Debt Solutions Company

-Telephonic interaction with clients and potential clients with regards to various products and services relating to debt review and financial wellbeing

-Correspond and liaise with clients, internal stakeholders and third parties

-Receiving inbound calls and making outbound calls to educate consumers as relevant on process and next steps

-Checking validity of Form 16 Applications and supporting documents

-Accurately capture customer information for new application processing and confirm accuracy of any pre-populated information on the DC system

-Knowledge of the Debt Review process and relevant documents from Form 17.1 to Form 19

-Accurately capture and save consumer information, including the actual debt balances from COBs received as well as status, being Form 17.1 to Form 19, on the DC system

-Gathering and chasing certificate of balances (cob) and proposal responses

-Handling both Credit Provider and client queries

-Make outbound calls and/or send e-mails to consumers and Credit Providers to follow up on outstanding documents

-Deal with and/or refer terminations to the DC

-Deal with FAQs across service offerings and the Debt Review process

-Update the consumer and credit provider database where applicable

Salary: R 7 000.00 – R 9 000.00 gross maximum (Depending on Debt Counselling experience)

E-mail detailed CV in Word or PDF (not as a link) to --------Please upload your CV here-------- and indicate the following in the subject line:

- Reference CR1970; and

- Your monthly gross salary expectation in context with market relation.

(Also forward Reference letters and a recent photograph if possible)

APPLICATIONS NOT MEETING ALL REQUIREMENTS WILL BE DELETED.

Note: This is a skilled profession. Do not apply if you do not have the relevant Debt Counselling experience.

NB! This job is now closed. You can apply for other jobs by uploading your CV.