Salesforce System Administrator

 

Recruiter:

Fempower

Job Ref:

360766438

Date posted:

Monday, November 28, 2022

Location:

Parktown, South Africa


SUMMARY:
-

JOB DESCRIPTION:

Our client has an opportunity available for a Salesforce System Administrator based in Parktown.

Requirements:

  • The following degrees would be preferred:
    • Bachelor’s degree in Information Systems.
    • Bachelor’s degree in Information Technology.
    • Bachelor’s degree in Computer Science.
    • Bachelor’s degree in Business Science.
    • Bachelor’s degree in Engineering.
    • Bachelor’s degree in Marketing Management.
  • 5 years Salesforce.com or Veeva Administrator experience.
  • Experience with MS SQL Server SSIS.
  • Proficiency in reporting and data analytics tools.
  • Strong attention to detail.
  • Well organized, adept at working independently
  • Ability to manage and optimize internal and external relationships
  • Flexible and able to effectively deal with ambiguity.
  • Work effectively across functions as a team player.
  • Ability to succeed in fast-paced entrepreneurial environment.
  • Advantageous:
    • Veeva Certified & Veeva Vault experience.
    • Experience loading and reporting with 3rd party pharmaceutical data.
    • Experience in targeting and alignments- preferred.
    • Operations and analytics experience within the pharmaceutical industry.
  • Vaccination is requried.

 

Responsibilities:

  • Serve as primary technical and operational expert the company Pharmaceuticals’ Salesforce and Veeva CRM system.
  • Manage salesforce.com data feeds and other integrations with SSIS and SFDC utilities.
  • Provide the Medical Representative Team with field support for targeting or alignment and call plan enquiries.
  • Support marketing and advertising agencies with CRM integration of Vault PromoMats materials.
  • Prioritize, research and respond to all Medical Representative Operations and Medical field-related questions.
  • Work closely with Sales and Marketing leadership to support promotional campaigns, CME programs and other commercial initiatives.
  • Design and perform analysis on various Medical Representative activities and initiatives.
  • Ensure compliance with corporate policies and procedures, as well as all other applicable laws and regulations.
  • Assist the Medical Representative Team with new CRM policies, procedures and system capabilities.
  • Track application changes with version control and ensure that release management is documented and saved.
  • Synthesize and communicate results through oral and written presentations.
  • Work with internal and external partners to enhance and support the CRM platform and process.
  • Configure Salesforce & Veeva CRM reports.
  • Open and manage Veeva Help Desk issues through resolution by triage and monitoring progress.
  • Conduct analysis and documentation of existing business processes and recommend process improvements.
  • Manage operational requests and assist in the escalated triage of support issues, working with diverse user groups.
  • Produce documents for IT such as specification, test plan, test result, change control material, operational record, user guide, etc.

 

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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