Salesforce System Administrator

Our client has an opportunity available for a Salesforce System Administrator based in Parktown.

Requirements:

• The following degrees would be preferred:
  • Bachelor’s degree in Information Systems.
  • Bachelor’s degree in Information Technology.
  • Bachelor’s degree in Computer Science.
  • Bachelor’s degree in Business Science.
  • Bachelor’s degree in Engineering.
  • Bachelor’s degree in Marketing Management.
• 5 years Salesforce.com or Veeva Administrator experience.
• Experience with MS SQL Server SSIS.
• Proficiency in reporting and data analytics tools.
• Strong attention to detail.
• Well organized, adept at working independently
• Ability to manage and optimize internal and external relationships
• Flexible and able to effectively deal with ambiguity.
• Work effectively across functions as a team player.
• Ability to succeed in fast-paced entrepreneurial environment.
• Advantageous:
  • Veeva Certified & Veeva Vault experience.
  • Experience loading and reporting with 3rd party pharmaceutical data.
  • Experience in targeting and alignments- preferred.
  • Operations and analytics experience within the pharmaceutical industry.
• Vaccination is requried.

Responsibilities:

• Serve as primary technical and operational expert the company Pharmaceuticals’ Salesforce and Veeva CRM system.
• Manage salesforce.com data feeds and other integrations with SSIS and SFDC utilities.
• Provide the Medical Representative Team with field support for targeting or alignment and call plan enquiries.
• Support marketing and advertising agencies with CRM integration of Vault PromoMats materials.
• Prioritize, research and respond to all Medical Representative Operations and Medical field-related questions.
• Work closely with Sales and Marketing leadership to support promotional campaigns, CME programs and other commercial initiatives.
• Design and perform analysis on various Medical Representative activities and initiatives.
• Ensure compliance with corporate policies and procedures, as well as all other applicable laws and regulations.
• Assist the Medical Representative Team with new CRM policies, procedures and system capabilities.
• Track application changes with version control and ensure that release management is documented and saved.
• Synthesize and communicate results through oral and written presentations.
• Work with internal and external partners to enhance and support the CRM platform and process.
• Configure Salesforce & Veeva CRM reports.
• Open and manage Veeva Help Desk issues through resolution by triage and monitoring progress.
• Conduct analysis and documentation of existing business processes and recommend process improvements.
• Manage operational requests and assist in the escalated triage of support issues, working with diverse user groups.
• Produce documents for IT such as specification, test plan, test result, change control material, operational record, user guide, etc.