SUMMARY:
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POSITION INFO:
1. GENERAL · Manage, train and develop all warehouse staff. · Manage and monitor all road deliveries. · Develop training procedures and plans for warehouse staff.· Oversee and monitor the general maintenance and cleanliness of internal and external warehouse environment.· Promote a clean and safe workplace environment for all warehouse staff. · Maintain consistency in attendance and punctuality of all warehouse staff members. · Adhere to all lawful and reasonable instructions given to you by Management. · Build team spirit and increase team motivation within the warehouse. 2. INTERNAL SALES· Manage and respond to all enquiries received from clients. · Record and report to Management on all enquiries received, as well as the status of same enquires.· Review all quotes to enhance accuracy at the highest standard and to ensure that same is in the correct company formats.· Follow-up on all quotes issued and the status of same quotes. 3. PRODCT KNOWLEDGE:· Maintain in-depth knowledge of the company's products/services, including features, benefits, and pricing.· Stay updated on market trends and competitor activities to provide informed recommendations to customers.
- BACK-END SALES
- Complete all back-end enquiries daily.
- Follow-up with clients that they received their quotes
- Record and report to Management on all enquiries received, as well as the status of same
- Follow-up on all quotes issued and the status of same quotes
5. ADMINISTRATION
- Receive and review stock and ensure all components received are correct and with no defects from the suppliers as per delivery notes.
- Develop processes to promote the orderly storing of stock in a systematic manner.
- Conduct weekly stock take and report on the outcome of the weekly stock take to management.
- Review consumable stock prior to the scheduled installations to ensure the correct quantity is available for each installation.
- Receive and review daily delivery notes and issue same delivery notes to the installation teams.
- Review the packed stock in accordance with the delivery note prior to the scheduled delivery.
- Submit the delivery note to the installation supervisor for sign-off after the packed and loaded stock has been checked.
- Develop a checklist to be utilised during scheduled installations listing all the equipment required for same installation.
- Train the installation team on the above-mentioned checklist to mark all the equipment used during the installation and the equipment brought back to the office after the scheduled installation.
- Receive signed delivery note back from Installation supervisor, check and record all spare parts and consumables.
- Follow-up with client telephonically within 24 hours of installation to requesting feedback from client in respect of their satisfaction with the installation.
- Record all expense slips and fuel usage
