Sales and Marketing Ops Manager

SUMMARY:
12 month contract position This person will be responsible for recognizing, developing, and implementing process improvements within the sales and marketing team. As a Sales and marketing operations Manager, duties will range from providing guidance about market trends, to developing resources and tracking long term sales and marketing data for all the marketing and distribution channels.

POSITION INFO:

• Deliver on target revenue, sales count, grow value added services and market share and other relevant business objectives as required

• Ability to manage cross-functionally in different teams.

• Support the sales and marketing team with process improvement, measurement, tracking and analytics relevant to their functional areas

• Partner with Sales and Marketing department to refine lead qualification process, analyze and report on campaign performance with reporting and dashboards

• Enhance sales and marketing productivity by enabling the team to work smarter by simplifying processes

• Create monthly content for executive presentations and board reporting

• Track and analyze key metrics including pipeline growth, win/loss rates, and quota attainment

• Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management.

• Assist with on-boarding and training new sales talent

• Refine customer segmentation, assist with territory management, and create a plan to enhance sales activation and upsell processes

• Maintain regular check-ins with Sales/Channel Managers and others who contribute to opportunity development to determine how sales opportunities are tracking against plan and identify any problems for internal review and problem solving

• Maintain procurement and contract records

• Screening potential corporate deals by analysing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; as well as recommending equity investment

• Development of continuous improvement and business intelligence framework.

• Monitoring of compliance to legislation

• Process and Systems performance management and operational monitoring

• Analysis of the fulfilment process to identify process gaps that have revenue opportunities, cost threats or a churn risk that require an intervention

• Enable sales and marketing channels through applying continuous improvement in onboarding, launching, growing and maintaining the channels.

• Creating and maintaining Sales and marketing Department policies, procedures, training manuals, and sales-related resource material

• Assisting with the onboarding and training process of new Sales and marketing team members

• Conduct functions of system administration and oversee organization’s marketing

• Establish and identify communicate timelines, priorities and deliverables to ensure goals are met to stakeholders.

•  Tracking effectiveness of marketing campaigns and reporting findings to the executive team (Exco) or business unit heads.

•  Budget management and ensuring that spend is delivering a positive return on investment.

 Job Knowledge

• Strong understanding of Sales and marketing processes
• Business analysis
• Fundamentals of Project Management tools
• Understanding of customer value management
• Strong knowledge of the financial services industry

 Experience:

• A minimum of 8 years’ relevant working experience essential in marketing/sales operations
• Professional use of Project management tools (Airtable, Click-up, Pipefy, Notion)
• Previous managerial experience and an understanding of business processes and products is advantageous.

NB! This job is now closed. You can apply for other jobs by uploading your CV.