Sales and Customer Service Coordinator (BCom/Finance)

SUMMARY:
Are Sales and Customer Service your 'thing'? Do you have a BCom or similar qualification in Finance? Then this position is for you!

POSITION INFO:
Duties:

• Customer Services Team leader – Co-ordination of Customer Services processes and personnel.
• Order obtaining of Direct and Indirect customer enquiries.
• Request feedback from customers and sales team on open customer quotations.
• Preparation of pricing for decision (research price history, compare price on system, request price from Central Pricing).
• Complete price sheet for management approval.
• Maintain pricing report and archive for audit and controlling reference.
• Create, on management approval, Customer Accounts and maintenance.
• Creation and on time submission of quotations to customers.
• Sales order creation and on time submission of sales order confirmation to customers.
• Daily maintenance of customer order book.
• Provide weekly orderbook status to customers.
• Check for delivery date improvements for customers.
• Liaise on deliveries for open or overdue customer orders.
• Check stock availability.
• Generate delivery notes for the warehouse to pick, pack and invoice.
• Manage customer complaints.
• Action Credit Returns on management approval.
• Generate RFMM.
• Generate RFQ for new materials.
• Record and maintain airfreight documentation.
• Tracking on deposits and advance payments in line with the finance department.
• Store Administrator.
• Constant work improvements – Shop floor management.
• Substitution of other customer service employees in the event of leave or illness.

• BCom Finance Degree or equivalent
• At least 5 years’ customer service experience in a closely related industry
• Excellent SAP knowledge advantageous
• Excellent computer literacy in MS Office including MS Excel, MS Word and MS PowerPoint
• Excellent communication and interpersonal skills
• Ability to handle stress and meet tight deadlines
• Good team player with the ability to work independently

NB! This job is now closed. You can apply for other jobs by uploading your CV.