Sales and Aftermarket Representative (Kimberley)

SUMMARY:
Sales & Aftermarket Rep required for Kimberley Depot to ensure achievement of business objectives, managing and expanding existing client base, cold calling, setting and achieving sales.

POSITION INFO:

The requirements listed below are representative of the knowledge, skills, education / training and experience required for this position:

• Grade 12 / Matric + relevant tertiary qualification
• Proven, successful track record and experience in sales in the materials handling or related industry; minimum 3 years’ experience in similar position
• Excellent work ethic – honest, reliable, hardworking, dedicated, takes pride in work carried out
• Dedication to service excellence in every aspect of work carried out; strong focus on internal and external customer service; ability to build long-term relationships with colleagues and external customers
• Ability to take customers through the sales process
• Ability to interpret product differentiators and leverage the product range’s competitive edge
• Ability to grasp technical concepts quickly
• Ability to negotiate on a win-win basis in a spirit of cooperation and collaboration
• High energy levels – must be resilient and determined; must be committed to exceed cold-calling targets / objectives
• Strong financial / numerical ability; sound understanding of business and economic principles
• Sound knowledge of developing new business and successfully targeting and converting new accounts
• Proven entrepreneurial skills (adding value by doing business smartly and efficiently) & development, communication and implementation of sales strategies
• Strong decision-making skills & ability to use initiative and assume responsibility
• Highly developed prioritising and multi-tasking skills; must be proactive with a strong sense of urgency; problem solving and decision-making skills; must be able to function effectively under pressure
• Must be a team player with the ability to contribute to a positive team environment, to contribute to building common ownership of commitment to group goals, shared vision and problem-solving; must be committed to building relationships within all levels of our organisation
• Ability to grasp and interpret goals and vision and to communicate it / implement strategies effectively with evident improvement
• Excellent organizational / administrative / group dynamics facilitation and interpersonal skills, strong written and verbal communication skills – ability to relate to and be accepted by people
• Ability to adapt to and accept change, new ideas, new challenges
• Proficient in MS Outlook, Word, Excel and PowerPoint

Responsibilities:

• Responsible to plan, prepare, submit and ensure achievement of unit sales targets, growth and profitability targets, cold calling and customer visit targets in an assigned sales territory – all of these to be set and determined in conjunction with Regional Sales Manager & After Market Manager
• Responsible to accurately collect customer information, ensure that it is submitted timeously to responsible person to capture on Kerridge system and ensure follow-up activities are carried out
• Responsible to meet sales growth / market share increase objectives in assigned sales territory; responsible for total sales process – introduction of product offering to new clients / revisiting the product offering with existing clients, engage potential customers into the sales process, get to the right person, convert prospects into qualified leads, work in unison with Regional Sales Manager to use appropriate selling skills and techniques to ensure it is converted into a sale / to close the deals
• Responsible to ensure quality of customer interaction and service (develop and implement strategy to ensure proper / scheduled cover of sales territory assigned, developing partnerships with and tailor made solutions for clients; evaluation of own development needs and ensuring lack of knowledge / skills are addressed).
• Sound financial management of deals in line with budget and company strategic objectives (ensure the quality of rental business activated is in line with company objectives; ensure order take targets, invoicing targets and GP targets are met, ensure key administrative support functions are diligently executed, e.g. delivery and collection of contracts; ensure discounts are approved / within limits; ensure site inspections are carried out; etc.).
• Preparation and presentation of reports as and when required.
• Drive customer service and ensure all actions are in line with company’s vision and values
• Participative responsibility to grow department in line with company requirements
• Ability to develop and implement operational innovation.
• The promotion of aftermarket services and value-added products in line with company targets and objectives to increase Revenue growth and profitability
• Managing a positive Customer experience and satisfaction
• Targeting and conversion of new Business accounts in the After Sales Department
• Promotion and selling of Aftermarket services, Parts, Accessories, Rental offerings, Service Contract offerings, Tyres, Driver Training, Load Testing and inhouse engineering    
• Overall responsibility to achieve sales, growth and profitability targets in an assigned sales territory.
• Contact new and existing customers to discuss their needs, and to explain how these needs could be met (training etc)
• Visiting new customers to ensure safe operation of forklifts according to set standards and legal requirements by promoting Driver Training and load testing
• Inform and resolve customers'' questions about products, prices, availability, product uses and credit terms.
• Quote prices, credit terms and other specifications
• Emphasise product features based on analyses of customer’s needs and on technical knowledge of product capabilities.
• Prepare sales contracts for orders obtained and submit orders for processing.
• Assist with resolution of debtor’s disputes and assist with cash collections.
• Responsible to ensure mutually agreeable solutions to problems experienced by customers are reached and prompt actions / delivery on promises are performed
• Plan, prepare, submit and ensure achievement of short-term and long-term rental targets for assigned territory.
• Overall responsibility to ensure administrative procedures are followed correctly; responsible to ensure administrative duties are performed accurately and timeously; maintenance of customer records, etc.
• Participative responsibility to grow department in line with company requirements
• Participation in team/department meetings and development/training initiatives to ensure that the After-Sales Team functions as an efficient resource for the company
• Overall responsibility to ensure quality of interaction with internal and / or external clients (maintain proper communication and joint resolution of problems, ensure prompt and accurate responses to queries / requests for assistance)
• Ability to develop and implement operational innovation by providing innovative solution offerings to Customer challenges
• Assist with Parts stock take exercises as and when required.
• Time Management and planning skills

 

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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