SUMMARY:
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POSITION INFO:
Our client is seeking a talented and driven Sales Support Manager to lead and inspire their high-performing Sales Support Team. Reporting to the Commercial Director, you will play a key role in driving operational excellence, ensuring top-tier customer service, and enabling seamless collaboration across the commercial function.
Key Responsibilities:
- Lead, coach, and motivate the Sales Support Team to meet and exceed performance goals.
- Ensure timely and accurate delivery of quotes, support case resolutions, and customer queries.
- Collaborate with internal teams including Sales, Pre-sales, and Order Fulfilment.
- Champion customer satisfaction through efficient processes and service excellence.
- Monitor team KPIs, analyse performance trends, and implement improvement strategies.
- Uphold compliance standards and contribute to continuous process improvement.
Requirements:
- Bachelor’s degree or equivalent experience
- 5+ years in a sales support or customer service management role
- Demonstrated experience managing and developing people
- Background in Cyber-Security, IT, or related technology sectors is essential
- Proficient with ERP systems and customer support platforms
- Excellent communication, organisational, and leadership skills
What We Offer:
- A collaborative, fast-paced environment
- Opportunities for growth in a high-tech industry
- The chance to shape a high-performing, customer-centric support team
Ready to take your career to the next level? Apply today.
