Sales Support / Customer Liasion Officer

SUMMARY:
Sales Support / Customer Liasion Officer

POSITION INFO:

To help sales representatives improve their productivity and spend more time selling, sales coordinators provide a variety of support services. Sales coordinators contact customers and prospects to arrange appointments or to make follow-up calls to confirm orders or

Job Responsibilities

• Participate in lead generation strategies, such as cold calling, to identify business prospects and create a list of potential customers
• Utilize designated resources to contact customers and gauge their interest in obtaining products or services offered by the company, analyse each individual and make product recommendations based on a need or problem to be solved
• Re-establish credibility and maintain business but effectively benefit the customer
• Maintain a log of which customers have been contacted, the outcome of each interaction and issues that need to be flagged for follow up
• Proactively follow up with customers to get their feedback, guarantee their satisfaction and develop ideas for pitch modification to more successfully advertise products
• Collaborate with professionals from other departments to identify improvements to product offerings, sales education, marketing strategies and other business-related topics
• Uphold standards of self-motivation, time management and productivity, and maintain a workspace that is clean, organized and professional

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