Sales Representative

 

Recruiter:

Boardroom Appointments

Job Ref:

JHB004312/FM

Date posted:

Friday, January 7, 2022

Location:

Mbombela , South Africa


SUMMARY:
Our client based in Mbombela is seeking the expertise of a Sales Representative oversees the everyday sales within the region, and they work to manage client relationships by providing excellent customer service.

JOB DESCRIPTION:

Education and Minimum Requirements
  • Matric
  • University / Postgraduate
Competencies
  • Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
  • Customer Focus: Builds strong customer relationships and delivers customer centric solutions
  • Ensures Accountability: Holds self and others accountable to meet commitments
  • Drives Results: Consistently achieves results, even under tough circumstances
  • Business Insight: Applies knowledge of business and the marketplace to advance the organization's goals
  • Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives
  • Instils Trust: Gains the confidence and trust of others through honesty, integrity, and authenticity
  • Interpersonal Savvy: Relates openly and comfortably with diverse groups of people
  • Organizational Savvy: Maneuvers comfortably through complex policy, process, and people-related organizational dynamics
  • Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
  • Builds Networks: Effectively builds formal and informal relationship networks inside and outside the organization
Responsibilities
  • Customer Relationship Development / Prospecting:
  • Develop and implement a relationship management plan for potential customer accounts to identify and build relationships with relevant decision makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues
  • Customer Needs Clarification:
  • Set clear objectives for each sales call or meeting; tailor standard materials to make presentations to decision makers and influencers within the customer organization; and ask relevant questions to gather information, to evaluate the customer's level of interest, and to identify and respond to areas requiring further information or explanation
  • Sell Customer Propositions:
  • Use personal expertise to identify the complex standard products and/or services offered by the organization that meet the customer's needs, together with quantities and product configurations. Present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.g., price reduction) that gain the customer's agreement
  • Customer Service:
  • Help establish and implement customer service standards while supervising a customer service team or similar unit
  • Deal with most complex and valuable issues
  • Performance Management:
  • Respond to personal objectives and use performance management systems to improve personal performance
  • Financial Management and Control: Track progress against budgets within established finance systems and report variances to more senior colleagues
  • Strategic Planning:
  • Use strategic planning systems and protocols to support others
  • Personal Capability Building:
  • Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential
  • Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media
  • Optimise Sales Budget and target for the region:
  • Manage a regional sales portfolio to achieve budget
  • Manage customer base for optimal sales revenue and volume growth and implement customer pricing to achieve targeted gross profits
  • Establish a comprehensive understanding of customers’ processes, technologies, costs, environmental pressures, etc.
  • Leverage this knowledge to generate value-adding customer proposals
  • Negotiate and administer sales contracts and tenders
  • Report on local market intelligence including competitor activity
  • Customer Service Excellence:
  • Analyze and identify market trends
  • Identify strengths, weaknesses, opportunities and threats, with a view to developing a sales plan for the targeted sector
  • Emphasis is on defending existing market share and new business development
  • Achieve set Working Capital targets by managing Debtors’ Days and Aged Stock
  • Understand and adhere to various policies and procedures
  • Prevented/Mitigated Key customer risks to company:
  • Awareness of market and customer trends, preparing regular reports on progress, forecasts and trends to eliminate potential risk to the business
  • Anticipating customer changes and timeously take action to eliminate/prevent/mitigate risk
  • Analyse sales figures to ensure early identification of market trends with customers and pro-actively manage potential risks
  • Ensure credits and rebates are managed in line with company policy
  • Advise customers on product/service risks that could reflect negatively on as intermediary and ensure appropriate referral for and/or solutions development to maintain constructive relations
 
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