Sales Manager: BPO/Call Centre (French and English Speaking) - 18 -25k

Recruiter:

Kumusa Consulting

Job Ref:

Sales04

Date posted:

Wednesday, April 6, 2022

Location:

Johannesburg, South Africa

Salary:

R 18 000 - 25 000 Per Month

SUMMARY:
International BPO Company looking to grow their team with a Sales Manager with French and English languages.

JOB DESCRIPTION:

Role Overview:

Represent our company, with a comprehensive understanding of our offerings Research consumer needs and identify how our solutions meet them
Train, movate, and advise a team of sales representatives
Achieve company objectives through effective planning, seng sales goals, analyzing performance data, and projecting future performance.
Continuously develop personal leadership, hiring, and training skills while ensuring the team is using effective sales tactics to meet revenue objectives.
Generate leads, and build and nurture client relationships
Manage existing team of sales agents
Provide support to sales agents where needed
Play a crucial role in the success and development of their sales reps by supporng project fulfillment,
Drive and achieve targets
Identify trends and coach sales
Assist client orders and online account issues including but not limited to, cancellations, quality, shipping, online profile information and website navigation
Resolve client issues in a timely manner utilizing available resources and according to the defined policies and procedures collaborate cross-functionally and escalang when appropriate to ensure high client retention and satisfaction
Identify and escalate emerging trends in product and client dissatisfaction
Record client interactions using assigned system and tools outlined by management Meet and/or exceed all assigned key performance indicators and targets related to the key areas of responsibility
Carry out any other customer service related tasks requested of you by management and or/other team members
Provide detailed and up to date information on all product, services and philanthropic brand initiatives.

Requirements:

Fluent in both French and English
2+years Customer Service Experience
2+years Managerial experience
Previous experience with a BPO would be advantageous
Previous experience within a call center environment
Ability to work international hours and shi work
Own laptop or desktop: 8GB Ram, Intel icore i5,Windows 10+
Access to stable WIFI, internet and or fibre

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