Sales Manager: BPO/Call Centre (French and English Speaking) - 18 -25k

 

Recruiter:

Kumusa Consulting

Job Ref:

Sales04

Date posted:

Wednesday, April 6, 2022

Location:

Johannesburg, South Africa

Salary:

R 18 000 - 25 000 Per Month


SUMMARY:
International BPO Company looking to grow their team with a Sales Manager with French and English languages.

JOB DESCRIPTION:

Role Overview:

  • Represent our company, with a comprehensive understanding of our offerings Research consumer needs and identify how our solutions meet them
  • Train, movate, and advise a team of sales representatives
  • Achieve company objectives through effective planning, seng sales goals, analyzing performance data, and projecting future performance.
  • Continuously develop personal leadership, hiring, and training skills while ensuring the team is using effective sales tactics to meet revenue objectives.
  • Generate leads, and build and nurture client relationships
  • Manage existing team of sales agents
  • Provide support to sales agents where needed
  • Play a crucial role in the success and development of their sales reps by supporng project fulfillment,
  • Drive and achieve targets
  • Identify trends and coach sales
  • Assist client orders and online account issues including but not limited to, cancellations, quality, shipping, online profile information and website navigation
  • Resolve client issues in a timely manner utilizing available resources and according to the defined policies and procedures collaborate cross-functionally and escalang when appropriate to ensure high client retention and satisfaction
  • Identify and escalate emerging trends in product and client dissatisfaction
  • Record client interactions using assigned system and tools outlined by management Meet and/or exceed all assigned key performance indicators and targets related to the key areas of responsibility
  • Carry out any other customer service related tasks requested of you by management and or/other team members
  • Provide detailed and up to date information on all product, services and philanthropic brand initiatives.


Requirements:

  • Fluent in both French and English
  • 2+years Customer Service Experience
  • 2+years Managerial experience
  • Previous experience with a BPO would be advantageous
  • Previous experience within a call center environment
  • Ability to work international hours and shi work
  • Own laptop or desktop: 8GB Ram, Intel icore i5,Windows 10+
  • Access to stable WIFI, internet and or fibre

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.


 

 

 

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