Sales Manager: BPO/Call Centre (French and English Speaking) - 18 -25k

Role Overview:

• Represent our company, with a comprehensive understanding of our offerings Research consumer needs and identify how our solutions meet them
• Train, movate, and advise a team of sales representatives
• Achieve company objectives through effective planning, seng sales goals, analyzing performance data, and projecting future performance.
• Continuously develop personal leadership, hiring, and training skills while ensuring the team is using effective sales tactics to meet revenue objectives.
• Generate leads, and build and nurture client relationships
• Manage existing team of sales agents
• Provide support to sales agents where needed
• Play a crucial role in the success and development of their sales reps by supporng project fulfillment,
• Drive and achieve targets
• Identify trends and coach sales
• Assist client orders and online account issues including but not limited to, cancellations, quality, shipping, online profile information and website navigation
• Resolve client issues in a timely manner utilizing available resources and according to the defined policies and procedures collaborate cross-functionally and escalang when appropriate to ensure high client retention and satisfaction
• Identify and escalate emerging trends in product and client dissatisfaction
• Record client interactions using assigned system and tools outlined by management Meet and/or exceed all assigned key performance indicators and targets related to the key areas of responsibility
• Carry out any other customer service related tasks requested of you by management and or/other team members
• Provide detailed and up to date information on all product, services and philanthropic brand initiatives.

Requirements:

• Fluent in both French and English
• 2+years Customer Service Experience
• 2+years Managerial experience
• Previous experience with a BPO would be advantageous
• Previous experience within a call center environment
• Ability to work international hours and shi work
• Own laptop or desktop: 8GB Ram, Intel icore i5,Windows 10+
• Access to stable WIFI, internet and or fibre