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Written Communication - The ability to express ideas clearly in memoranda, reports, letters or other documents with appropriate organisation and structure, correct grammar and language and terminology that is adjusted to the characteristics and needs of the audience.
Verbal Communication - The ability to express ideas effectively in individual or group situations (including non-verbal communication), adjusting language or terminology to the characteristics and needs of the audience.
Conflict Management - The ability to effectively manage and resolve conflict situations in the workplace.
Interpersonal Sensitivity - The ability to demonstrate an awareness of how others feel and its empathetic towards the needs and feelings of others.
Teamwork - A genuine intention to work cooperatively with others, to be part of a team, to work together as opposed to working separately or competitively.
Drive and Commitment - The ability to set and achieve the highest possible standards of performance for oneself. Portrays a strong bias towards action.
Tenacity - The ability to stay with a position or plan of action until the desired objective is achieved or it is no longer reasonably attainable.
Negotiation - The ability to effectively explore alternatives and positions in situations that consist of many different opinions and objectives in order to reach outcomes that gain all parties support and acceptance.
Persuasiveness - The ability to communicate in a convincing manner and to influence people.
Planning, Organising & Controlling - The ability to establish courses of action for self and/or others to ensure the efficient completion and control of work.
Judgement - The ability to evaluate information, carefully consider a wide range of possibilities and display logical reasoning.
Implementing Decisions - The ability to follow through on decisions and to take responsibility for the implementation thereof.
Adaptability - The ability to maintain effectiveness when changes in the work environment take place.
Motivation and Work Ethic - Must show enthusiasm and commitment in order to continually contribute towards maintaining standards of excellence. Must display a concern for fairness and justice. Must display high levels of integrity.
Problem Solving & Decision Making - The ability to take initiative in routine decision-making and problem-solving situations is essential in order to make objective judgments. Must be able to cope with any problems and challenges.
Stress Tolerance - Must be able to cope with sensitive interpersonal situations and to handle difficult individuals, groups and situations.
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