Sales Assistant

SUMMARY:
SALES ASSISTANT 
EAST LONDON

Our client is seeking a Sales Assistant to join their team. The purpose of this role is to provide excellent customer service, support daily retail operations, ensure accurate cash and stock control, maintain store standards, and assist with basic marketing activities in order to contribute to overall store performance and sales growth.

POSITION INFO:
SALES ASSISTANT 

Minimum skills and experience required:

• Previous retail or customer service experience (pet industry advantageous)
• Strong communication and interpersonal skills
• Basic computer literacy (POS, Excel beneficial)
• Strong numerical and administrative accuracy
• Ability to follow procedures and work systematically
• Honest, reliable, and able to work independently
• Ability to manage multiple tasks and meet deadlines
• Social media familiarity (Facebook/WhatsApp groups)
• Stock control and cash-up experience advantageous

• Assist and attend to all customers entering the store
• Provide product information and support client needs
• Uphold company values: honesty, openness, integrity, constructive behavior, client focus, respect for all

• Daily stock monitoring, receiving, counting, and control
• Checking expiry dates and reporting stock with <3 months remaining
• Minimum 3 departmental stock takes per week
• Stock ordering, insertion, pricing, adjustments, and updating
• Monthly stock reports, supplier summaries and GP tracking

• Cash-up and balancing of takings
• End-of-day procedures
• Reconciling stock sales to card machine reports
• Recording invoices and petty cash control
• Sales reporting to the owner

• Cash counting and reconciliation
• Banking
• Ensure change levels are maintained

• Stock sales reporting (department and detailed)
• Refund processing
• Stock-on-hand reporting
• Daily sales captured into cashbook
• Summary of invoices and credit notes
• Month-end stock summary per supplier
• Monthly GP reporting
• Personal sales capture

• Keep the store neat, clean, and visually appealing
• Set up product promotions and poster displays
• Update Facebook page 2–3 times weekly
• Post small adverts to community buy/sell groups (min. 4 groups; 2 posts/week)

• Monthly/annual sales budget and target achievement
• GP% performance
• Store growth
• Stock value reporting
• Marketing activity effectiveness