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To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time:
- Responsible to plan, prepare, submit and ensure achievement of unit sales targets, growth and profitability targets, cold calling and customer visit targets in an assigned sales territory – all of these to be set and determined in conjunction with Regional Sales Manager & After Market Manager
- Responsible to accurately collect customer information, ensure that it is submitted timeously to responsible person to capture on Kerridge system and ensure follow-up activities are carried out
- Responsible to meet sales growth / market share increase objectives in assigned sales territory; responsible for total sales process – introduction of SIE’s product offering to new clients / revisiting the product offering with existing clients, engage potential customers into the sales process, get to the right person, convert prospects into qualified leads, work in unison with Regional Sales Manager to use appropriate selling skills and techniques to ensure it is converted into a sale / to close the deals
- Responsible to ensure quality of customer interaction and service (develop and implement strategy to ensure proper / scheduled cover of sales territory assigned, developing partnerships with and tailor made solutions for clients; evaluation of own development needs and ensuring lack of knowledge / skills are addressed).
- Sound financial management of deals in line with budget and company strategic objectives (ensure the quality of rental business activated is in line with company objectives; ensure order take targets, invoicing targets and GP targets are met, ensure key administrative support functions are diligently executed, e.g. delivery and collection of contracts; ensure discounts are approved / within limits; ensure site inspections are carried out; etc.).
- Preparation and presentation of reports as and when required.
- Drive customer service and ensure all actions are in line with company’s vision and values
- Participative responsibility to grow department in line with company requirements
- Ability to develop and implement operational innovation.
- The promotion of aftermarket services and value-added products in line with company targets and objectives to increase Revenue growth and profitability
- Managing a positive Customer experience and satisfaction
- Targeting and conversion of new Business accounts in the After Sales Department
- Promotion and selling of Aftermarket services, Parts, Accessories, Rental offerings, Service Contract offerings, Tyres, Driver Training, Load Testing and inhouse engineering
- Overall responsibility to achieve sales, growth and profitability targets in an assigned sales territory.
- Contact new and existing customers to discuss their needs, and to explain how these needs could be met (training etc)
- Visiting new customers to ensure safe operation of forklifts according to set standards and legal requirements by promoting Driver Training and load testing
- Inform and resolve customers'' questions about products, prices, availability, product uses and credit terms.
- Quote prices, credit terms and other specifications
- Emphasise product features based on analyses of customer’s needs and on technical knowledge of product capabilities.
- Prepare sales contracts for orders obtained and submit orders for processing.
- Assist with resolution of debtor’s disputes and assist with cash collections.
- Responsible to ensure mutually agreeable solutions to problems experienced by customers are reached and prompt actions / delivery on promises are performed
- Plan, prepare, submit and ensure achievement of short-term and long-term rental targets for assigned territory.
- Overall responsibility to ensure administrative procedures are followed correctly; responsible to ensure administrative duties are performed accurately and timeously; maintenance of customer records, etc.
- Participative responsibility to grow department in line with company requirements
- Participation in team/department meetings and development/training initiatives to ensure that the After-Sales Team functions as an efficient resource for the company
- Overall responsibility to ensure quality of interaction with internal and / or external clients (maintain proper communication and joint resolution of problems, ensure prompt and accurate responses to queries / requests for assistance)
- Ability to develop and implement operational innovation by providing innovative solution offerings to Customer challenges
- Assist with Parts stock take exercises as and when required.
- Time Management and planning skills
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