Sale Person

SUMMARY:
Our client based in Pretoria is looking for a Sales Person to increase sales. Assisting customers by answering questions they might have about the product and supply the customer with the correct product

POSITION INFO:

Responsibilities

• Follow “Opening Procedure”, includes Daily stock balancing using the “Inventory Procedure”.
• Greet the customers in a friendly and professional manner and establish what each customer’s needs are
• Apply the “Battery Testing Procedure” provided to determine the state of the customer’s battery
• Once the results have been determined of the battery take further steps to solve the customer’s problem this will include other test such as the alternator and starter tests, if the battery is faulty follow the “Sales & Service Procedure” provided
• Product Knowledge
• Pricing Knowledge
• Use of approved discount price books
• Use of the “Battery Selection Guide” to provide the customer with the correct battery
• Quote/Invoicing capability on POS System
• Capable of working with cash
• Capable of working with a card machine
• Follow the “Battery Warranty Registration Procedure”
• Describe use, operation and care of battery/product to the customer
• Apply the “Battery Fitment & Removal Procedure” to remove and install new battery
• Follow the “Battery Charging Procedure” where needed
• Answering of telephones and giving the correct quote and pricing to the customer
• Monitor monthly sales per existing account customers, understand and investigate volume gains or declines
• Schedule visits with potential new customers by identifying dealers
• Assist in opening of new account customers and supplying the correct pricing
• Build good customer service levels and business relationships.
• Do customer deliveries/Call-Outs and collections of stock when needed
• Report on customer product inquiries and make recommendations for improved sales
• Meet daily/monthly sales targets and conduct regular engagements with the Store Manager on performance against set targets for
• Provide ideas to increase sales within the store
• Make suggestions on stock orders if necessary
• Resolve or escalate customer queries/complaints to the Store Manager
• When necessary follow the “Warranty Procedure” correctly
• Follow the “Closing Procedure”, includes “Day-End Procedure”
• Keep updated with product knowledge.

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