SUMMARY:
Safari Host
POSITION INFO:
KEY OUTPUTS:
 Prepare welcome and departure notes for guests, update day sheets and all admin related work
 Check guests in during the day and manage dietaries, children, or any other special requests
 Implement and follow the BOPs
 Host guests during the day - meet them back from drive and assist with any request they have
 Ensure that all products that come into contact with the guest are consistently of the correct standard
 Check set ups for breakfast, lunch and dinner
 Make sure the main area is always tidy and styled to the BOPs
 Host guests at meal times and check smooth running of service from the kitchen and waiters
 Work closely with waiters and HODs to maintain a high service standard
 Assist in any other departments as and when required
 Host children’s activities at the lodge
 Provide superior service and quality to guests
 Must enjoy working with children and be creative when planning fun children’s activities
 Prepare and assist with running of guest delight
 Follow the Covid protocols set out by the lodge and help manage them
SKILLS REQUIRED:
 Communication skills - with guests and fellow staff members
 Standard of your work must exceed the standard of the lodge
 Good organisational ability
 Lateral thinking ability
 Initiative
 Must adhere to World Class Hospitality and Service Standards
 Professional, courteous, hospitable to guests
 Must be able to cope under pressure to meet guests needs
 Must be able to lead people and correct things when needed
 Honest, have good integrity, proactive and driven person who has career ambitions
KNOWLEDGE REQUIRED:
 Hospitality
 Environment
 The surrounding communities
 The country
 Company Knowledge (&BEYOND as well as Africa Foundation)
 Valid unendorsed SA driver’s license essential
PREVIOUS WORK EXPERIENCE REQUIRED:
 Experience in the service industry especially in dealing with guests and staff
 Previous camp manger / safari host experience an advantage
 Previous experience in working with kids an advantage
PERSONAL CHARACTERISTICS:
 Passionate about guest delight
 Able to create new ideas
 Able to listen and hear what guests are saying, and what they are not saying
 Able to handle pressure, and still operate effectively
 Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and the ability to provide that experience as per the company standards
 Good interpersonal skills – able to function as part of a team
 Attention to detail and initiative
 Diligence and self-motivation to meet deadlines and keep on top of your job
 Willingness/ability to share information and teach and inspire others
NB! This job is now closed. You can apply for other jobs by uploading your CV.
