SUMMARY:
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POSITION INFO:
The Safari Co-ordinator at Royal Malewane Lodges ensures the smooth day-to-day running of the Safari operations by supporting Senior Management as well as the team of Professional Field Guides. This is an essential support role that directly impacts the guest experience by ensuring that the Safari operations at our properties are effected at the very highest levels of professionalism and in accordance with all relevant regulations.
MAIN DUTIES & RESPONSIBILITIES
Guest satisfaction
- Play an important part in information gathering and sharing to ensure the perfect stay for every guest
- Ensure that the Safari department’s Drive List captures the essential information of every guest for each guiding team
Equipment
- Ensure that each guiding team and vehicle has the tools required to deliver personalised service
- Order and issue uniform, gear and equipment as required (water bottles, binoculars, blankets, raincoats, cooler boxes, etc.)
- Communicate with Stock Controllers, Chefs, F&B teams as needed
Licensing
- Ensure all licenses are renewed timeously so as not to affect the Safari team’s operations or jeopardise insurance requirements. This includes FGASA license's, PDP licenses, vehicle registrations, First aid certificates, rifle licenses, etc.
Training
- Work alongside the Director: Wildlife & Conservation to assess team training requirements
- Stay on top of industry courses, qualifications, exams, etc.
- Book training and assessments as required
- Maintain qualification record keeping, and communicate achievements to property HR and Marketing teams
Administration
- Ad hoc support to all Professional Field Guides and Trackers with any administration needs (this could include travel arrangements, flights, any bookings, team buildings, meetings, updating guest profiles, etc.)
REQUIREMENTS & QUALIFICATIONS
- Min 2+ years Lodge operations experience, ideally in Reception/ Front Office/ Reservations or Travel
- A tertiary diploma or degree in Hospitality would be a distinct advantage
- Exceptional computer literacy – Opera PMS at operator level, MS Office (strong Excel and Outlook)
- Highly organised with strong admin skills
- Attention to detail
- Good verbal and written communication.
- Good time management skills
- Sense of urgency and high guest focus
- Ability to work under pressure
- Integrity, diligence, initiative, confidence, good inter-personal skills.
- Ability to work unsupervised, but also within a remote team setup.
It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
Please note it is a requirement of the Thornybush Nature Reserve that all staff undergo a pre-employment polygraph test
