SYSTEMS IMPLEMENTATIONS OFFICER

KNOWLEDGE

• MS Office – Intermediate / Advanced Excel
• Networking and Systems
• Windows Operating Systems
• Warehouse Management systems
• Stock /Stores Management
• Project Management

• Demonstrating conceptual ability
• Managing change
• Ability to work on tight deadlines

• Planning
• Ability to work effectively both independently and as part of the team
• Organising resources
• Controlling utilization of resources and operational activities
• Problem solving skills

• Motivating employees
• Coaching skills
• Communication skills
• Managing performance 
• Handling conflict
• Valuing diversity
• Building a team

• Making presentations
• Compiling reports
• Managing meetings

• Pursuing learning opportunities and self-development
• Time-Management
• Building & maintaining relations
• Handling complaints/incidents
• Strong Analytical skills

Customer Management competencies

• Lead and manage the installation and setup of a Workshop Management System at various depots across Unitrans Africa
• Liaise with Unitrans Africa depots on master data required and liaise with key stakeholders to upload data
• Travel to Unitrans Africa’s sub-Saharan depots to implement system and train staff
• Ensure project tasks are delivered within scope, budget and on time
• Maintain and monitor project plans and time scales
• Ensure project deadlines are met
• Providing administrative support as needed
• Chair and facilitate meetings where appropriate and distribute minutes to all project team members
• Prepare timely and accurate implementation progress reports
• Assess project risks and issues and provide solutions where applicable
• Liaise with service providers on resolution of key issues identified

• Provide end user training on the Workshop Management System for Unitrans Africa users across all levels
• Provide end user support in the event of user issues experienced
• Master the capabilities of the system and guide users on how to most effectively use the solution