SQL HELPDESK SUPPORT AGENT

Recruiter:

Denton Harvey

Job Ref:

JHB000368/MR

Date posted:

Wednesday, January 20, 2021

Location:

Johannesburg, South Africa

Salary:

10000

SUMMARY:
Our client, a leader in Information Technology, is looking for an experienced Helpdesk Support Agent, fluent in Afrikaans and English to join their dynamic team in Randburg

POSITION INFO:

Primary Responsibilities

1. Support users telephonically (Web Application Support)

2. User contact and communication (telephonic and digital)

3. Create basic reports in SQL These products currently include, but are not limited to:

* ROC (the claims system), Nimbis (our globally used policy management system) Level One Support

* Answering of the helpdesk telephone and tickets logged via our support system.

* Development of SQL queries that support the support process

* Working with the development team to resolve reported issues.

* Creating proper documentation.

* Meeting support SLA. Database Querying The support agent will need to use TSQL to query the many databases that we operate in order to solve some problems. This is an essential skill. Problems can range from reports not balancing, users entering incorrect parameters to development bugs. Training The support agent may be required to provide systems training to some user groups on and ad-hoc basis. This may require some travel to locations within South Africa. Skills Required

Minimum Requirements

* Technical (Required)

* Basic T-SQL Querying (1-2 years)

* Basic understanding of web applications.

* Fluent in English and proficient in Afrikaans.

* Good Communicator

Technical Requirements

* SQL Reporting Services

* SQL Integration Services

* Experience in a support environment.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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