SOC Sp

SUMMARY:
Telecommunications leader is recruiting

POSITION INFO:

SERVICES OPERATIONS CENTRE SPECIALIST

SOMERSET WEST

 

Telecommunication leader in Somerset West is recruiting for an experienced candidate!

 

REQUIREMENTS

• Managed IoT, Security and WiFi + Internet/Hosting Services
• Assurance Subordinates (1st Level) T1 Support Technician Subordinates (2nd Level) Subordinates (3rd Level) TWK
• As part of the Assurance vertical, the role provides effective and efficient Specialist-level support and responses to faults/incidents and escalations of companies External and Internal Customers,
• Resolve Specialist-level technical issues and manage and escalate issues to companies  Centres of Excellence or Vendors
• Monitoring platforms
• EMS/NMS, Zabbix, Dude, Netonix, MI, Ubiquiti, Ruckus, Mikrotik and Juniper, Datatill
• Core Network, Mikrotik, Juniper, Dude and related
• Fault Management and timeously ticket resolution (Datatill)
• Managed services Internet and Voice, SLA, VIP, Highsite Owner`s
• Provide the specialist single-point-of-contact to key customers in the managed IoT, Security, Internet and WiFi contracts
• Develop, Improve and Monitor the network Using (all NMS and ENMS)
• Monitoring of Server Platforms and services supporting large customers
• Received and processing of alerts/Escalations
• Responding to trouble-tickets (Link/issues)
• Implementing of new platforms and optmisations
• Monitoring of all VOIP services and assist migration
• Escalating to 3rd party and vendors T4 timeously
• DataTill Voltage reports monitoring
• Monitoring and management of Environmental systems
• Perform RF planning
• Perform RF Maintenance
• Perform Core setup of new installations
• Perform Setup of new installations
• Configure new equipment for PtP and PtMP
• Configure new Backbone, IoT, Camera, WiFi and Internet Services
• Receiving escalated costumer issues and resolving them
• Adhere to customer SLA MTTR (respond time)
• Dealing directly with customers that require a more in dept solution
• Prioritizing and managing open cases to completion
• Providing internal support to Front line
• Posting on various and necessary group, Teams, WA, ect
• Managing escalations to external vendors
• Maintenance of all managed services
• Managing of all internal servers and external hosted servers/services
• Maintaining our VOIP setup
• Occasional Assistant to L2/L3 Specialist
• Indepth reporting and customer management
• Provide detailed trouble shooting and RCA’s for companies customers.
• Escalate and manage internal and external resources to resolve

 

 

Qualifications

• MTCNA and MTCRE or any equivalent
• UBWS and WBWA or any equivalent
• NQF5 IT Systems

 

 

Essential Desirable

• 3-5 years experience in the Internet service Provider Industry
• Experience with FreePBX and VoIP
• Ubiquiti and Mikrotik experience
• Linux Server/asterisks experience
• Vibe
• DataTill
• Google Earth
• Teams Essential
• Excellent understanding of switching and routing and their related technologies, TCP/IP, IP Addressing, CIDR and DNS. STP, VPN technology`s, OSPF
• Excellent RF Knowledge and ability to teach
• Good communication with Off-Net providers for Change Management ISM and Licence Band RF and Technology IP/BPX Knowledge

 

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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