SERVICE MANAGER

SUMMARY:
SERVICE MANAGER

POSITION INFO:

Location: Hoedspruit
Salary: Market Related
Hours: 8 am – 5 pm (Mon–Fri)

Our client is looking for a strong, people‑focused Service Manager to lead their service department, drive customer satisfaction, and ensure smooth workshop operations. If you’re a natural leader with a technical background and a passion for service excellence, this role is for you! 

WHAT WE’RE LOOKING FOR

•  Matric
•  Technical/Service background
•  Previous experience as a Service Advisor or Assistant Service Manager
•  Strong leadership, communication & interpersonal skills
•  Ability to thrive in a fast‑paced environment & meet strict deadlines
•  Ability to manage all service processes & meet manufacturer standards

COMPUTER SKILLS

•  Microsoft Office (minimum requirement)
•  AI‑related skills are an advantage

KEY RESPONSIBILITIES

• Customer Experience: Drive high CSI scores & resolve customer concerns quickly
• Operational Management: Oversee daily workflow, scheduling, repair orders & workshop equipment
• Team Leadership: Recruit, train, coach & motivate service advisors & technicians
• Financial Performance: Monitor expenses, sales targets & productivity to maximize profitability
• Technical Compliance: Ensure all repairs meet Toyota quality standards, warranty rules & safety procedures

ABOUT THE ROLE
You’ll lead a busy service department, guide a skilled team, and ensure customers receive exceptional service every time. This is a fantastic opportunity for a confident, organised leader ready to make an impact.