SERVICE DESK AGENT - CALL CENTER / CLOUD SOLUTIONS (NORTHERN SUBURBS, CAPE TOWN / REMOTE)

SUMMARY:
Our Client in the Call Center / Cloud Solutions industry is currently seeking a Service Desk Agent to be based in the Northern Suburbs, Cape Town, Western Cape

POSITION INFO:

PLEASE NOTE: Preference will be given to Candidates who reside in Cape Town / Willing to relocate to Cape Town.

Requirements

• Minimum 2 years’ experience working in a customer service role / Technical Support Role.
• Technical qualification such as A+ or N+ is a requirement
• Any qualification or certification that demonstrates application to studies and achieving goals is a benefit.
• Experience helping end users with the operation and functionality of developed software applications/integrations

Knowledge of:

• Call centre environment preferential
• Basic network routing & troubleshooting (Ping, Tracert, Pingplotter etc.)
• Basic PC troubleshooting (Audio, Headsets, Chrome,Windows OS etc.)
• Analysing and troubleshooting log files (Windows Event View and Windiag)

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