SENIOR CUSTOMER SERVICE AGENT - USA - NIGHT SHIFT

Recruiter:

Telebest

Job Ref:

CTT000258/DW

Date posted:

Thursday, February 10, 2022

Location:

Capetown, South Africa

SUMMARY:
Job Description
Handle Inbound Calls for customers to resolve inquiries quickly, efficiently and to a high standard. The process includes sending reminders to customers on incomplete information in their policy or validation of information as stated on the policy.

JOB DESCRIPTION:

Key Responsibilities Areas

Respond to inbound customer telephone calls and on some occasions, initiate customer calls
Provide customers with correct information
Take steps to retain customers
Resolve customer inquiries quickly, efficiently and to a high standard
Identify customers’ needs for other business units
Maintain policies and change details as needed
Maintain accuracy of customer data
Process payments from customers
Handle customer concerns and objections
Adhere to underwriting guideline

Qualifications
Matric/Grade 12

Experience Required

Minimum of 1 year of working experience in a call centre environment, preferable within the insurance field.

Additional Information

Afternoon and night shifts – Monday to Sunday (rotational shifts) between 3 pm till 6 am
Candidates are required to live in a fibre/5G enabled area.
Transport available for drop off only

If you do not receive any feedback within 7 days of applying, then please consider your application as unsuccessful

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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