SENIOR CUSTOMER SERVICE AGENT - USA - NIGHT SHIFT

 

Recruiter:

Telebest

Job Ref:

CTT000258/DW

Date posted:

Thursday, February 10, 2022

Location:

Capetown, South Africa


SUMMARY:
Job Description
Handle Inbound Calls for customers to resolve inquiries quickly, efficiently and to a high standard. The process includes sending reminders to customers on incomplete information in their policy or validation of information as stated on the policy.

JOB DESCRIPTION:

Key Responsibilities Areas
  • Respond to inbound customer telephone calls and on some occasions, initiate customer calls
  • Provide customers with correct information
  • Take steps to retain customers
  • Resolve customer inquiries quickly, efficiently and to a high standard
  • Identify customers’ needs for other business units
  • Maintain policies and change details as needed
  • Maintain accuracy of customer data
  • Process payments from customers
  • Handle customer concerns and objections
  • Adhere to underwriting guideline
Qualifications
Matric/Grade 12

Experience Required
  • Minimum of 1 year of working experience in a call centre environment, preferable within the insurance field.
Additional Information
  • Afternoon and night shifts – Monday to Sunday (rotational shifts) between 3 pm till 6 am
  • Candidates are required to live in a fibre/5G enabled area.
  • Transport available for drop off only
If you do not receive any feedback within 7 days of applying, then please consider your application as unsuccessful

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.


 

 

 

Similar jobs you might be interested in:

JUNIOR SOURCING ASSISTANT to be based in Bellville, Cape Town
Location: Cape Town
Salary: Monthly
JUNIOR SOURCING ASSISTANT to be based in Bellville, Cape TownWe are looking for a detail-oriented and proactive JUNIOR SOURCING ASSISTANT to join our team and support our Sourcing Lead with day-to-day candidate management and administrative tasks.This is an excellent opportunity for someone who enjoys structure, extensive candidate interaction, and operational support work.This role is ideal ...
2 days ago


Area Manager Cape Town
Location: Cape Town
Salary: 550000 Annually
Are you a natural deal-maker who knows their switchgear from their circuit breaker and can spark sales without tripping relationships? If the thought of growing a territory, electrifying client relationships and powering revenue gets your current flowing, this Area Manager (External Sales) role in Cape Town’s northern suburbs is ready for you to plug into.
3 days ago


Helpdesk Agent - CT
Location: Cape Town
Salary: 11000
Helpdesk agent Cape Town Salary R11 000,00 (Please only apply if you will accept this salary)A company in Potchefstroom is looking for an IT Helpdesk agent to start asap! 
5 days ago


Financial Controller
Location: Stellenbosch
Salary: MR Monthly
Our Client is looking for a  Financial Controller to join their team
6 days ago


Technical Services Manager (CPT Hybrid)
Location: Cape Town
Salary:
6 days ago


Junior Bookkeeper - Cape Town
Location: Claremont
Salary:
Do you have a finance-related qualification with a minimum two years experience in the FMCG or manufacturing sectors?Our client in Claremont requires a hands-on junior bookkeeper to support various departments with basic day-to-day financial duties and operational tasks. The company is expanding and so is their team.This role requires strong numerical accuracy and a working knowledge of financial ...
7 days ago


Junior Supervisor
Location: Cape Town
Salary:
A well-known bakery and cafe chain is looking for a JUNIOR SUPERVISOR
7 days ago


Junior Supervisor / Front of House
Location: Cape Town
Salary: 15000 DOE Monthly
We’re on the look for a vibrant, hands-on JUNIOR SUPERVISOR / FRONT OF HOUSE to join a popular health-focused café in the heart of Cape Town.
7 days ago


Senior Support Engineer (Citrix) (CPT)
Location: Cape Town
Salary:
7 days ago


ICT Account Manager (Boland)
Location: Cape Town
Salary:
7 days ago


Create a free job alert for SENIOR CUSTOMER SERVICE AGENT - USA - NIGHT SHIFT in Capetown

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions

 

Jobseekers

Register your CV Search jobs CV writing

Recruiter

Advertise jobs Search the CV database

General

Disclaimer Terms and conditions Privacy policy Cookie policy POPIA manual Unsubscribe

© Copyright 2025 Job Placements. All Rights Reserved.