SALES REPRESENTATIVE

Key Accountabilities:
Sales Target
Conduct a needs analysis to ensure that all sales target are met
Conceptualise new and innovative strategies to achieve targets
Follow up on new sales leads / queries etc
Calling on customers - minimum 6-8 calls per day
Provide input at sales meetings
Customer Service:
Provide advice and solutions to customers when required
Record customer interaction on “Reply”
Make informed decisions by liaising with Sales manager regarding terms and conditions of pricing , rebates, COD pricing and discounts
Log customer complaints within 24hrs of complaint being received and follow up.
Conduct product trials at customers when required and help Marketing Department with new product launches etc
Update customer price lists, and ensure prices are updated within the Company’s operating systems
Ensure that all customer demands are met
Ensure reports are run and white spot analysis with firm action plans
Liaise with customers regarding their account status
Follow up on outstanding payments where necessary
Work closely with internal sales team regarding orders, back orders, stock etc.
Experience:
3 to 5 years sales experience
General knowledge of stationery industry will be advantageous
Drive for results
Essential skills:
People skills
Communication skills- verbal and written
Bilingual (English and Afrikaans)
Listening skills
Business Acumen
Intermediate Computer Skills- Microsoft office suite (excel, word)
Sales skills
Analytical problem solving skills
Time management skills
Ability to handle multiple tasks simultaneously
Attention to detail
Organization skills
Patient customer liaison skills
Presentable
Team player
Goal oriented
Your busy and challenging Day will include:
Client visits
Retail sales visits
Customer promotions
Working according to strict policies and procedures
Managing customer demands and expectations
Following up on sales leads and opportunities
Keeping customers up on date throughout the entire sales process
Working towards multiple targets and deadlines
Qualifications:
Grade 12 / Matric
Valid Driver’s License
Own Transport Essential