Returns Manager (Cape Town)

SUMMARY:
Large E-Commerce Retailer seeks a Returns Manager, to manage and ensure that the returns department is controlled to sufficiently support production and the goals of the business.

POSITION INFO:

• Implement improvement processes and maintain policies and procedures and systems to minimise costs and maximize working capital
• Ensuring all work areas are clean and tidy and safe for staff to work in (housekeeping)
• Manage and implement the Returns Policy and ensure that it is strictly adhered to, from the time the returned stock arrives back at the warehouse.
• Place stock in designated areas for ongoing projects
• Produce daily reports to ensure key critical areas of the returns process are controlled
• Manage control measures to ensure mistakes, inaccuracies and discrepancies are highlighted, addressed and resolved
• Ensure that all the documents related to the products unwanted by the customers are in order
• In case the stock is not in a sellable condition, the DC Assistants have to prepare the products for transportation to the clients. They must prepare all the paperwork related to these operations.
• Collaborate with the DC managers and Champions in order to perform detailed inventory control measures
• Effective leadership and direction for the operations team through involvement and communication to deliver on the relevant key business drivers
• Measure and manage staff through formal staff appraisals, development, coaching and disciplinary procedures
• Conform to all Health, Safety and Environmental (HSE) standards and legislation as set out by the business and the OHS Act
• Drive continuous improvement measures within your department

Requirements:

• Grade 12 or equal qualification
• 5-10 years previous experience the Logistics, Supply Chain, Warehousing and Distribution environment.
• 2+ years in a management role would be advantageous     

Attributes:

• Have a detailed understanding of inventory control/warehouse management systems (including reverse logistics)
• Strong analytical and problem-solving skills
• Possess excellent verbal and written communication skills for a demanding and customer-focused working environment.
• Possess excellent personal organization and business administration skills in accordance with modern best-practice methods.
• Possess the ability to work productively, efficiently & effectively with initiative and drive under tight timescales and pressure whilst maintaining attention to detail and quality.
• Possess the willingness to learn, improve and adapt.
• Good team player, hard worker, willing to be flexible with a positive attitude
• Must be able to work as part of a multi-cultural team
• Must be willing to work overtime as and when required. This overtime will be unpaid due to the level of the position

NB! This job is now closed. You can apply for other jobs by uploading your CV.