An administrator is responsible and accountable for the full administration of a portfolio of clients allocated. He/ she should adhere to the administration procedures, SLA and industry requirements at all times. The administrator in this role should ensure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company).
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Monthly contribution reconciliations for the portfolio of clients allocated between the SALT Umbrella Provident and Pension Funds. The Administrator is responsible for the accurate and timeous processing of contributions within the agreed service level agreement meeting service standards. The duties include requesting information, responding to enquiries and providing assistance to internal departments and external service providers.
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Managing member data received from clients and maintaining accurate data on the admin system, Everest.
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Performing reconciliations, including the deduction of risk premiums, investments and fund expenses.
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Compliance monitoring, LPI calculations and preparing invoices in terms of Section 13(a).
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Process all switches between investments, individual and bulk.
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Processing and allocation of individual and S14 transfers, completion of the required forms.
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Processing various type of claims (eg. funeral, disability, death, divorce, maintenance order etc) This includes the full function of vetting claim documents, liaising with members, applying for tax, processing of payments etc.
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Liasing with members and clients via telephone and email in a timely and professional manner. Ensuring principles of TCF are adhered to.
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Ensure accurate record keeping and filing on the system and shared drive.
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Preparation of monthly admin reports.
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Generate and review membership, paid up certificates and benefit statements.
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Assist the fund accountant team with general and audit queries.
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Adheres to the regulations of the Pension Fund’s Act.
