Retentions Manager

The Retentions Manager oversees retentions operations of the company, responsible for creating, implementing, and analysing retention campaigns across all channels and at all stages of the customer lifecycle to maximise customer lifetime value.

Key activities:

Responsible for maintaining and improving client satisfaction, retention, revenue and profitability

Retention Strategy: develop and implement a retention strategy

Client Stakeholder Relationship Management:

Manage the performance of third parties;

Speak to clients regarding issues that are brought to the Ombudsman’s office;

Continuously liaise with internal stakeholders to enable delivering of solutions and manage risk.

Be a trusted advisor to clients through consultative engagement.

Team Management - Management of direct and indirect reports

Retention Campaigns

Qualifications and Experience required:

• 3 year degree or national diploma
• RE1
• 10 years relevant experience in an insurance Retentions, Collections or Sales role.
• 5 years in a management or leadership role
• Experience developing and implementing Retentions policies.

This newly created role provides an exciting opportunity for a Retentions Manager who would like to leverage their experience to develop and implement a new retentions strategy, in an organisation that has clear customer, product and growth objectives.