Retentions Consultant (Randburg)

Recruiter:

Career Circuit

Job Ref:

Retentions Consultan..

Date posted:

Wednesday, January 12, 2022

Location:

randburg, Gauteng, South Africa

Salary:

Market Related

SUMMARY:
Retentions Consultant (Randburg)

JOB DESCRIPTION:

Minimum Requirements:

vMatric.

vRE 5 & Full FAIS credits.

v3-4 years working experience in a Contact Centre.

vPrevious contact centre experience in a sales or retention environment is essential.

vCertificate in Customer Services will be an advantage.

vMinimum 1-year experience in handling Technical queries, Retaining of customers and financial background.

vExcellent product and systems knowledge.

vA passion for retaining customers through excellent customer service delivery, a professional attitude at all times.

vThe incumbent should have excellent interpersonal skills.

vThe ability to cope with a constant changing and pressurised environment.

vThe ability to work in an environment where multi-skilling is required.

vWork accurately with high level of attention to detail.

vAdvanced MS Office proficiency.

vMust be self-sufficient, assertive, influential, optimistic and caring.

Job Description:

vThe incumbent is expected to be a one-stop call resolution employee by answering incoming calls assisting the client with their cancellation enquiry with the intend of converting the request into a retain by using various objection handling tools according to the relevant SOP.

vContribute towards maintaining a departmental Abandonment Rate and Service Level according to the company standards.

vAccurate capturing of data and updating of customer information while assisting the customer with their cancellation request.

vEnsure that Customer Service standards are maintained in a highly pressurized environment.

vMeet targets as per Key Performance Agreement.

vEscalate and follow up on customer’s outstanding queries during/after the cancellation incoming call.

vAccurate record keeping of statistics as per stipulated guidelines.

vEffective utilization of the after-call service rating system.

vAbility to interpret the financial system and assist customers with basic financial and legal queries during/after the cancellation incoming call.

vAssistance with retaining and cancellation of accounts.

vAdherence to schedules as determined on the Telephony system.

vEnsuring that electronic communication received within the Customer Service Division is handled efficiently in line with SLA’s and standards.

vAssistance with retention campaigns when the need arises.

vAssist with any other tasks or duties assigned by the Supervisor as the need arise to ensure exceptional and efficient service within the Customer Service division.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Retentions Consultant (Insurance) - Pretoria East
Location: Pretoria
Salary: R15 000 Monthly
PurposeThe retentions consultant is responsible for engaging with clients to address concerns, resolve issues, and ensure their satisfaction with the company’s products and services. The primary goal is to reduce client churn by providing exceptional service, understanding client needs, and offering tailored solutions to foster loyalty and long-term relationships.Key ResponsibilitiesClient R...
23 days ago

Draughtsman (Solid Edge)
Location: Johannesburg
Salary: 28000 Monthly
Our client in the Bulk Materials Handling Industry is seeking a Draughtsman to join them. The successful candidate must have experience producing PFD and P&ID drawings using Solid Edge
10 days ago

Business Sales Consultant
Location: Randburg
Salary:
17 days ago

CTS 15170 - Sales Consultant (Property) – Randburg
Location: Johannesburg
Salary: R25,000 – R30,000 CTC PM
Sales consultant (Property) – randburg
21 days ago

Customer Service representative
Location: Johannesburg
Salary: 0
Must have a matric certificate
64 days ago

Retentions Consultant (Randburg)

Similar jobs you might be interested in:

Create a free job alert for Retentions Consultant (Randburg) in randburg, Gauteng

Jobseekers

Recruiter

General