Retentions Agent

SUMMARY:
Ensuring that all customer enquiries are attended to in a timely manner.

POSITION INFO:

Key Results Areas include:

• Respond to any cancellation request within 24 hours.

• Resolve member complaints.

• Identify common causes for cancellation requests

• Reduce cancellation request through the use of retention tools.

• Assist in strategizing methods of decreasing cancellations.

• Assist call centre or colleagues where required

• Any other duty as reasonably required.

 

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