Retention Agent

SUMMARY:
Wanted: Retention Agent.

POSITION INFO:

About the Company
Our client is an extremely, financially stable International Online Trading Platform. Company trades in over 100 platforms of crypto currencies. Employs approximately 350 staff both locally and internationally. The company is extremely vibey and fast paced with an international culture.

Job Summary

Work in a fast-paced international environment making outbound calls to existing customers who have recently obtained an account. Responsible for managing client relationships and ensuring that the client is informed of the up-to-date market information.

Education & Experience

• Matric / Grade 12
• 5 years previous sales experience required with a proven track record (in a commission-based environment)
• MS Office and Google

Key Responsibilities

• Managing ongoing client relationships and portfolios
• Keep abreast with market information, and ensure all clients are informed of this information
• Provide training to clients on the use of the Company platform and deposit process
• Help maintain high levels of client acquisition, retention and reactivation
• Ensure responsible trading and compliance to all regulations and company policies
• Minimize chargebacks and withdrawals through ensuring compliance
• Successfully present products by utilizing effective sales and persuasion skills in addition to solid product knowledge.
• Collaborate with sales managers to upsell
• Inform management of client risks
• Working towards and achieving set sales targets given by management
• Working professionally with retention related departments
• Ensure clients have Real account balances in the market
• Obtaining KYC documentation for Clients
• Complete special projects, and miscellaneous duties as prescribed by Management.

Skills, Abilities & Competencies

• Assertive, strong, and confident
• Punctual
• Must be able to multi-task.
• Must be flexible and willing to adapt
• Energetic
• Ability to work under pressure.
• Capacity for listening, dealing and confrontation, and overcoming objection

TO APPLY KINDLY EMAIL YOUR CV TO SYLVESTER@HRADVANCE.CO.ZA 

NB! This job is now closed. You can apply for other jobs by uploading your CV.