SUMMARY: Our client based in Claremont, Cape Town is a financial service provider, providing innovative needs
JOB DESCRIPTION:
Position: Retention Administrator (JB2228)Location: Claremont, Cape Town (Office Based – Hybrid optional)Salary: R12 000 per month + monthly incentivesOverview:Our client based in Claremont, Cape Town is a financial service provider, providing innovative needs based on life and health insurance cover. A vacancy exists for a Retention Administrator in our clients Finance Team. The retention team is responsible for the retention of the individual policyholder and resolving arrear premiums, while maintaining a high standard of customer service.This position is ideal for a hard working individual that can work independently and enjoys interacting with clients and can market products effectively. The candidate must also enjoy doing administration relating to the interaction with clients. Sufficient training and support will be provided and the opportunities for a hard working candidate that likes new challenges are unlimited.Requirements:Matric3 Years’ experience in customer service1-year Debt collecting experienceCustomer service and administration experienceInsurance industry experienceSkills required:Excellent written and verbal communication skillsGood marketing and sales techniques and excellent objection handling skillsGood customer service deliveryAttention to detail and a high level of accuracyGood MS Office, especially Microsoft Outlook skillsTime managementPlanning and organisingWorks well in a teamAbility to learn new systems and product informationResponsibilities include:The duties for which you will be responsible in terms of this contract are briefly listed below and will be subject to amendment from time to time as required based on discussions with the manager:Contact clients in arrears and reach agreement on how arrears will be settledRetain the client by effectively handling objections and creating a need for the productUpdate administration system with bank details, contact details, cancellations and interactions with clientsCommunicating arrears premiums in writing and other client communication e.g. resubmit policy documents to clientsHandling inbound cancellation calls and responding to client e-mails on a timely basisnt e-mails on a timely basis
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