Retention Administrator

Job description & duties:
The duties for which you will be responsible in terms of this contract are briefly listed below and will be subject to amendment from time to time as required based on discussions with your manager:
- Contact clients in arrears and reach agreement on how arrears will be settled
- Retain the client by effectively handling objections and creating a need for the product
- Update administration system with bank details, contact details, cancellations and interactions with clients
- Communicating arrears premiums in writing and other client communication e.g. resubmit policy documents to clients
- Handling inbound cancellation calls and responding to client e-mails on a timely basis
Skills required:
- Excellent written and verbal communication skills
- Good marketing and sales techniques and excellent objection handling skills
- Good customer service delivery
- Attention to detail and a high level of accuracy
- Good MS Office, especially Microsoft Outlook skills
- Time management
- Planning and organising
- Works well in a team
- Ability to learn new systems and product information
Minimum qualifications/ experience:
- Matric
- 3 Years’ experience in a Sales environment
- 1-year Debt collecting experience
- Customer service and administration experience
- Insurance industry experience