Retail Store Manager

SUMMARY:
Retail Store Manager

POSITION INFO:

Job Position: Retail Store Manager

Ref: 3803

Location: Port Elizabeth
Salary: R14 500 per month commensurate with experience and qualification + benefits – 5 % provident fund and 100% medical aid (after probation period) + incentives if targets are met

Required to work non-traditional hours, weekends, evenings, holidays and overtime

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Qualifications / Requirements:

• Minimum of 2 years of management experience in a focused, customer service-oriented retail environment with results driven track record
• Proven ability to exceed sales while meeting payroll goals, demonstrated ability to identify, hire, train, develop and retain top talent Managers as well as teams
• Ability to reason through complex issues, demonstrate effective communication
• Ability to present information to large groups and facilitate store visits
• Strong interpersonal, communication and motivational skills
• Strong organizational and time management skills
• Practical experience in project management, skills in implementing communications methods and event management
• Commercial acumen
• Interest in innovation and change
• Leadership
• PC skills – MS Office, Outlook and internet

Key Performance Areas:

• Directly responsible for ensuring the store consistently achieves or exceeds sales, KPI’s and profitability goals through the effective use of short and long term planning, expense control, sales and service
• Guarantee consistently high standards of customer experience within the store in accordance with the brand values and service standards
• Responsible for recruitment, training, development and succession of high performing, results driven associates and management
• Prepare and administer timely and accurate performance appraisals for each member of the store team
• Hold each member of the store team accountable to meeting / exceeding company expectations through weekly productivity conversations, daily coaching in the moment, performance recognition and performance action notices as necessary
• Spend 85 % of your time working on the sales floor engaging with consumers, selling and coaching employees
• Accountable for payroll control and selling driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers
• Responsible for ensuring training programs, both domestic and global (required per the role) are successfully completed to drive results within the store
• Analyse customer profiles, buying trends and competitive information to impact and drive business
• Implement, manage and monitor loss prevention education, training and awareness programs
• Directly responsible for execution and processing of both incoming and outgoing merchandise
• Responsible for loss prevention and operational compliance within the store
• Achieve or exceed all inventory and shrink goals, oversee and manage physical inventory counts
• Manage and communicate merchandise opportunities to Area or District Manager
• Communicate, mange and execute all marketing driven initiatives and events within budget and according to all policies and procedures
• Develop and maintain strong communication with local PR and marketing
• Attend Store Manager meetings as well as all offsite training and position related meetings as required by Area / District Manager – travel may be required
• Responsible for accurately processing sales, exchange and refund transactions at the cash desk, with proper operation of the POS systems, handling forms of tender with accuracy and respect and ensuring proper discounts are applied when applicable
• Responsible for processing employee transactions while adhering to policy and procedure
• Ensure execution and maintenance of all visual guidelines as well as guaranteeing the visual presentation of the store always meets and exceeds the stores standards
• Maintain physical condition of store according to relevant guidelines and communicate maintenance needs in a timely manner
• Execute all requirements necessary to maintain a safe and compliant working environment for all Store Associates and customers

NB! This job is now closed. You can apply for other jobs by uploading your CV.