Retail Manager

QUALIFICATIONS
• Grade 12
• Diploma/Degree in Retail or Business or related qualification
will be advantageous
EXPERIENCE
• Minimum of 5 years’ experience working in a retail
environment, ideally in a managerial or leadership level.
KNOWLEDGE REQUIRED
• Prior knowledge and experience in management of;
Inventory/stock, buying, staff, products merchandising, costs,
and profitability of the store.
• Knowledge of stock management systems like ERP, Meat
matrix, etc.
• Knowledge and understanding of FMCG environment and
related legislation
• Management of perishable products with short shelf life
especially in meat industry
• Understanding of retail consumer behavior and purchasing
trends
• Understanding of the retail and meat market
SKILLS REQUIRED
• English Proficiency (read, write, and speak).
• Excellent verbal and written communication skills.
• Proficient in MS Office Suite.
• Demonstratable analytical skills.
• Understanding of income statements, cash flows, stock
management reporting, and all basic financial systems.
• Excellent interpersonal skills and ability to communicate
effectively.
• Exceptional customer service and people management skills.
• Energetic and self-starter.
JOB ACTIVITIES
1. Stock Management Stock Ordering
- Place orders with factories and other suppliers
- Follow up on orders
- Manage deliveries, delivery dates and stock upon arrival
- Manage stock order volumes Stock Receiving - Receive ordered
stock
- Report delivery shortfalls, and damages
- Follow up on non-received stock
- Capture received stock on Meat Matrix Stock controlling
- Daily stock levels reporting
- Run stock depletion reports- cashiers
- Balance off with stock receiving
- Manage stock levels threshold
- Manage stock shrinkage: stock losses/damages/dumpings
2. Housekeeping
• Store cleanliness including, but not limited to all floors,
bathrooms, office spaces, passageways, isles, packing areas,
chillers, freezers, cashier till points and Deli (Hot Foods) area.
• Always maintain high level of HACCP standards throughout the
store.
• Observe OHSA (Occupational Health and Safety) hazards and
abide by the rules and regulations of the Act.
3. Employee Management
• Employee Recruitment
• Onboarding and Induction of new employees
• Training and Development
• Employee Relations (Discipline in the workplace)
• Performance Management
• Employee Wellness
• Employee Motivation
4. Store Organisation
• Display of products on the shelf and create attractive displays at
key points in the store ex: check-out ques.
• Be familiar with the merchandising material available from
suppliers and ensure employees are familiar with all in-store
(current) promotions.
• Re-arrangement of store shelves and products
• Managing of non-moving items and display areas
5. Cash Management
• Manage and assist with daily cash ups.
• Minimise cash losses.
• Manage picking up and dropping off of cash in the store.
• Manage cash on ATM.
• Manage safety of cash movement within the store.
• Manage and keep the safe secure and locked at all times.
6. Customer Service
• Deliver excellent service to ensure high levels of customer
satisfaction
• Create a store that meets local needs by building an
understanding of customer-product preferences.
• Manage and analyse customer complaints to get insights for
improvement of customer satisfaction
• Be the custodian of customer experience and lead brand loyalty
• Responding to customer complaints and comments promptly
and accurately.
• Scan and analyse customer environment, purchasing patterns
and initiate activities that will influence customer behaviour
including attracting new and retain existing customers
7. System Administration
• Manage staff clocking via ERS.
• Maintain and understand the system Meat Matrix.
• Manage and maintain CCTV cameras.
• Ensure availability of physical security guards in store.
• Manage the alarm system internally.
Working Hours: 8am-5pm, Monday to Friday. Saturday’s 7am4pm and Sundays 8am-1pm.
Management has off every second weekend and you have a day
off in the week as well.
Cell phone is provided to all managers and a car allowance is not
needed.
Staff Discount yes, but there’s a policy in place around this.