Retail Assistant Manager

Duties & Responsibilities

1. Stock Management

Stock Ordering

- Place orders with factories and other suppliers

- Follow up on orders

- Manage deliveries, delivery dates and stock upon arrival

- Manage stock order volumes

Stock Receiving

- Receive ordered stock

- Report delivery shortfalls, and damages

- Follow up on non-received stock

- Capture received stock on Meat Matrix

Stock controlling

- Daily stock levels reporting

- Run stock depletion reports- cashiers

- Balance off with stock receiving

- Manage stock levels threshold

Manage stock shrinkage: stock losses/damages/dumpings

1. Housekeeping

• Store cleanliness including, but not limited to all floors, bathrooms, office

spaces, passageways, isles, packing areas, chillers, freezers, cashier till

points and Deli (Hot Foods) area.

• Always maintain high level of HACCP standards throughout the store.

• Observe OHSA (Occupational Health and Safety) hazards and abide by

the rules and resulations of the Act.

1. Employee Management

• Employee Recruitment

• Onboarding and Induction of new employees

• Training and Development

• Employee Relations (Discipline in the workplace)

• Performance Management

• Employee Wellness

• Employee Motivation

1. Store Organisation

• Display of prodcuts on the the shelf and create attravtive displays at key

points in the store ex: check-out ques.

• Be familiar with the merchandising material available from suppliers and

ensure employees are familiar with all in-store (current) promotions.

• Re-arrangement of store shelves and products

• Managing of non-moving items and display areas

1. Cash Management

• Manage and assist with daily cash ups.

• Minimise cash losses

• Manage picking up and dropping off of cash in the store

• Manage cash on ATM

• Manage safety of cash movement within the store

• Manage and keep the safe secure and locked at all times

1. Customer Service

• Deliver excellent service to ensure high levels of customer satisfaction

• Create a store that meets local needs by building an understanding of

customer-product preferences.

• Manage and analyse customer complaints to get insights for

improvement of customer satisfaction

• Be the custodian of customer experience and lead brand loyalty

• Responding to customer complaints and comments promptly and

accurately.

• Scan and analyse customer environment, purchasing patterns and initiate

activities that will influence customer behaviour including attracting new

and retain existing customers

1. System Administration

• Manage staff clockings via ERS.

• Maintan and understand the system Meat Matrix.

• Manage and maintain CCTV cameras.

• Ensure availability of physical security guards in store.

• Manage the alarm system internally.

Desired Experience & Qualification

Minimum of 5 years’ experience working in a retail environment, ideally in a supervisory or leadership level.

Diploma/Degree in Retail or Business or related qualification will be advantageous

• Prior knowledge and experience in management of; Inventory/stock, buying, staff, products merchandising, costs and profitability of the store.
• Knowledge of stock management systems like ERP, Meat matrix, e.t.c
• Knowledge and understanding of FMCG environment and related legislation
• Management of perishable products with short shelf life especially in meat industry
• Basic Understanding of retail consumer behaviour and purchasing trends
• Basic Understading of the retail and meat market

• Excellent verbal and written communication skills.
• Proficient in MS Office Suite.
• Demonstratable analytical skills.
• Basic Understanding of income statements, cash flows, stock management reporting, and all basic financial systems.
• Excellent interpersonal skills and ability to communicate effectively.
• Exceptional customer service and people management skills.
• Energetic and self-starter.