Retail Application Support Specialist

SUMMARY:
Join a well-establish Retail Group on the prestigious La Lucia Ridge in their IT division to support their Applications and ERP system.

POSITION INFO:

Introduction:

The Support Specialist will provide 2nd level IT application support to business at a senior technical level, as well as assist with deploying software to the various release environments as well as troubleshooting environment-specific problems. Assisting with change management procedures and with improving release and operations procedures.

 Environment:

• Office-based.
• Work in Internal IT Support Team supporting business retail/warehousing applications.
• La Lucia, Durban.

Main Tasks and Responsibilities include:

• Provide 2nd line application technical support on all Retail and Warehouse applications on SQL databases.
• Troubleshooting and resolving incidents.
• Ensure that software releases deployed into the production environment follow documented IT procedures.
• Work with support teams to improve software deployment techniques and procedures.
• Escalate and manage incidents with software vendors if required.
• Updating internal knowledge base and documentation.
• Work with business departments to continuously drive application architecture and configuration improvement.
• Documenting of business requirements and liaising with business and software vendors.
• After-hours standby and support may be required from time to time.

Minimum Requirements

• 5 years support experience in Retail, Warehousing, Back-Office Systems / ERP environments.
• Advanced SQL knowledge and experience.
• Warehousing Management System experience.

Interested:

• Must meet minimum requirements.
• Passionate about excellent customer service delivery.
• Self-managed.
• Excellent organising skills with the ability to work within pressurised environment.

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