Restaurant Floor Supervisors | La Residence

SUMMARY:
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POSITION INFO:

The Restaurant Floor Supervisors at La Residence demonstrate the highest level of courteous and efficient service possible, to ensure guests feel welcome and that their needs are attended to at all times during their stay. They are knowledgeable about The Royal Portfolio properties and standards and need to ensure that they adhere to the company’s purpose which is “to give our guests a complete experience and a perfect stay”.

 

MAIN DUTIES & RESPONSIBILITIES

• Plan, supervise and control various operations, working closely and supporting the Operations Manager and Duty Manager.
• Anticipate guests’ needs, respond promptly, acknowledge all guests and resolve complaints, ensuring guest satisfaction.
• Constant effective communication with managers and supervisors regarding any guest or staff issues.
• Encourage and motivate staff with a positive attitude.
• Operate POS (point of sale) and maintain security of system.
• Follow the correct cash up and management of bills and house accounts, incl cash and credit card transactions.
• Prepare reports for Operations Manager.
• Manage Waiters, Bartenders and Runners by ensuring the smooth running of the floor and that duties are carried out in a professional and timeous manner.
• Maintain excellent product knowledge (food, wine, spirits, etc).
• Prepare weekly staff rosters if need be.
• Conduct service briefings.
• Ensure all Front of House staff adhere to the ‘Company Code of Conduct’ and ‘Standard Operating Procedures’
• Monitor staff closely to identify any transgressions throughout service so that these can be addressed immediately.
• Monitor staff service levels to establish any areas that require attention or further training and provide training where required.
• Ensure the correct set up for functions and bookings for the day.
• Ongoing menu and beverage training as well as developing regular tests.
• Monitor staff breaks and general time keeping.

 

REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS

• Diploma in Hospitality Management or Hotel School qualification will be given preference
• 3-5 years’ experience in a luxury hotel & restaurant environment
• A strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Excel, Word, PowerPoint, Outlook
• Excellent Food & Beverage product knowledge
• Strong organisational skills and ability to multitask
• Ability to stay calm under pressure
• A willingness and passion to serve
• Presentable and well groomed
• Ability to work long hours, day and night, including weekends and holidays.
• Very strong ability to communicate, reading and writing in English is essential, additional languages are a plus
• A passion to learn, teach and drive improvement in employees
• International experience in a similar environment and travelling experience will be advantageous
• Own transport a plus
• Must live locally and be familiar with the restaurants, wine farms and venues in and around Franschhoek.

 

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.

South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.

All new appointments at The Royal Portfolio’s properties will need to show proof of vaccination against Covid 19.

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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