SUMMARY:
An exclusive, 5-star bush retreat is looking for a RESERVATIONIST / DUTY MANAGER
POSITION INFO:
We are looking for a Reservationist/Duty Manager who is as organized as they are welcoming. As the face of this lodge and the voice of their reservations, you will play a vital role in creating the 'home-away-from-home' feeling their guests have come to know and love. This is an all-rounder office role combining reservations, front-office operations, guest relations, stock control, and administrative duties. The ideal candidate thrives in a dynamic lodge environment, is detail-oriented, and has a genuine passion for hospitality and guest satisfaction. This lodge has a total of 7 luxury suites, accommodating a maximum of 14 guests.
Core Criteria:
- Minimum 2-3 years’ lodge or hospitality experience (reservations/front office/duty management).
- Excellent communication and interpersonal skills (fluent in English; additional languages advantageous).
- Strong organisational ability and high attention to detail.
- Computer literacy: MS Office, email, and lodge booking systems (NightsBridge or similar preferred).
- Professional appearance, self-motivated, and comfortable working in a remote environment.
- Valid driver’s license and own transport preferred.
- Warm, approachable, and service-oriented personality.
- Reliable, honest, and solution-driven under pressure.
- Flexible and adaptable to changing lodge operations.
This is a live-in position.
Salary: R8000 - R12 000
