Reservations Consultant

Location: Capetown, South Africa
Salary: Negotiable Monthly
Recruiter: Persona Staff
Job Ref: CPT000241/MS
Summary: Our client is a leading organisation in the travel and tourism industry, offering marketing and gateways to ultimate safaris and exclusive destinations, and they are seeking to appoint an organised, dynamic and friendly Reservations Consultant for the offices in the Cape Winelands.

 

 

Job Description

Responsibilities:

  • Ensure that all incoming emails and reservations messages are dealt with promptly and accurately on the same day of business. 
  • Maintain professional, positive and courteous when dealing with clients.
  • Organising, managing and booking reservations in an accurate, efficient and professional manner.
  • Familiar with all hotels’ internal and external reservation systems (third party websites).
  • Ensure that all bookings for each day are checked prior to arrival for accuracy and confirmations.
  • Ensure that deposits for bookings are paid.
  • Familiar with all rooms, suites and hotel facilities, as well as competitors.
  • Liaise with the accounts department regarding credit issues and or account problems.
  • Undertake and complete any special projects or related tasks as and when required by Management.
  • Exhibiting loyalty and commitment to clients and striving for excellence.
  • Other adhoc administrative tasks within the scope of the role.

Requirements:

  • Grade 12 / Matric.
  • Completed Diploma or Degree in Travel and Tourism is preferred.
  • Experience in reservations and travel bookings (flights, transfers and accommodation) are compulsory.
  • Strong written and verbal communication abilities in English.
  • Organised and strong multitasking abilities are required.
  • Tech-savvy, computer literate and financially meticulous.
  • Confident, strong telephonic communication skills and a friendly demeanour.
  • Familiar with reservations management systems.
  • Accurate and a strong attention to detail.
  • Valid driver’s license with reliable transport.

If you meet all of the above then send your CV TODAY! 

PLEASE NOTE: Only shortlisted candidates will be contacted. 

 

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